AccountId: 011433970860
ContactId: 2e6530c1-f372-4fde-870e-514960997433
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22790 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2010 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=2.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/2e6530c1-f372-4fde-870e-514960997433_20250305T13:28_UTC.wav
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[CUSTOMER][POSITIVE] Good morning.
[CUSTOMER][NEUTRAL] Hello?