AccountId: 011433970860
ContactId: 2e5616b3-a63f-4706-99d0-04e43eeaefb1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 217419 ms
Total Talk Time (AGENT): 80912 ms
Total Talk Time (CUSTOMER): 63578 ms
Interruptions: 1
Overall Sentiment: AGENT=0, CUSTOMER=-0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/16/2e5616b3-a63f-4706-99d0-04e43eeaefb1_20250116T14:16_UTC.wav
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[AGENT][NEUTRAL] We wanted the.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] one of the.
[CUSTOMER][NEUTRAL] uh qui easeque new user and to.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] And the
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] And they say to me an ID card but are you in your car.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Nosenada.
[CUSTOMER][NEUTRAL] No sorry I'm on a
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] So so for.
[CUSTOMER][NEUTRAL] Uh to toll number.
[AGENT][NEUTRAL] As he is yeah.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] The
[CUSTOMER][NEUTRAL] Brenda
[CUSTOMER][NEGATIVE] Maocha.
[AGENT][NEUTRAL] 2
[CUSTOMER][NEGATIVE] encuenta.
[AGENT][NEUTRAL] Pronuncita.
[CUSTOMER][NEUTRAL] Uh-huh. Seass in cuento.
[AGENT][NEUTRAL] It's a sentencing gracias.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] Puerto number Javiero.
[CUSTOMER][NEUTRAL] Daniel
[AGENT][NEUTRAL] OK, Daniel.
[AGENT][NEUTRAL] it.
[CUSTOMER][NEUTRAL] Theropo
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] V E
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Separadeo.
[AGENT][NEUTRAL] Perreta sentoscuenta ok.
[AGENT][NEUTRAL] The rupo Dani.
[AGENT][NEUTRAL] Hm.
[AGENT][NEUTRAL] Suppo er system.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] I think one
[AGENT][NEUTRAL] As equcuento uh hope to.
[CUSTOMER][NEUTRAL] Nero.
[AGENT][NEUTRAL] And sip queso drupo to avias inresando informacion the tolos and play and system with no apar so information register.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] Mm, yeah.
[CUSTOMER][NEUTRAL] And.
[AGENT][MIXED] This aunnament canno uh lower in contrast information was sings and plays but certificial put in contrast information.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] Uh huh, OK.
[CUSTOMER][NEUTRAL] Mm bye.
[CUSTOMER][NEUTRAL] Well I'm sorry.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, I'm not.
[CUSTOMER][NEUTRAL] No, that's
[AGENT][NEUTRAL] Get.