AccountId: 011433970860
ContactId: 2e4f91a6-2f7d-4c4e-a9c6-f699e8c5a659
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 47009 ms
Total Talk Time (AGENT): 11148 ms
Total Talk Time (CUSTOMER): 19058 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/23/2e4f91a6-2f7d-4c4e-a9c6-f699e8c5a659_20250523T15:27_UTC.wav
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[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] Hi, [PII]. My name is [PII], and I'm filing for disability, short-term disability, and I need to uh know the fax number to send all this to.
[AGENT][NEUTRAL] OK, uh, claim information for, uh, um, disability claim you said I'm sorry.
[CUSTOMER][NEUTRAL] Yes.
[AGENT][NEUTRAL] OK, yeah, I, I can go ahead and give you that fax number whenever you're ready.
[CUSTOMER][POSITIVE] OK, I'm ready.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Oh my God. Hello.
[CUSTOMER][NEGATIVE] It's ridiculous.
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hm