AccountId: 011433970860
ContactId: 2e431a33-8c77-4d6b-9476-a478e57dde48
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 41099 ms
Total Talk Time (AGENT): 10600 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/2e431a33-8c77-4d6b-9476-a478e57dde48_20250407T19:49_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][POSITIVE] And thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello, I'm unable to hear you. Hello.