AccountId: 011433970860
ContactId: 2e39eb69-2058-4448-8c21-9193168c91fe
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 298000 ms
Total Talk Time (AGENT): 157962 ms
Total Talk Time (CUSTOMER): 74485 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/13/2e39eb69-2058-4448-8c21-9193168c91fe_20250313T19:52_UTC.wav
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[AGENT][NEUTRAL] Saturday.
[CUSTOMER][NEUTRAL] See, when a daddy.
[AGENT][NEUTRAL] When.
[CUSTOMER][NEUTRAL] Mere er, you think go una er mere lune prosimo the una biosiadiro is it.
[CUSTOMER][NEUTRAL] Eurosto corona party pero amiampiviendo laudraparques.
[CUSTOMER][NEGATIVE] Quadromiento tanto sola yo er tenesur erase paragurira.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] system.
[CUSTOMER][NEUTRAL] My polia pero inticuadro nveseinco uno nueve.
[AGENT][POSITIVE] gracious.
[AGENT][NEUTRAL] In
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] [PII] eso esiocho.
[CUSTOMER][NEUTRAL] Which in the [PII] retreo [PII] resarocinco [PII] chodosia the cinco so.
[AGENT][NEUTRAL] Just for verification information is the same.
[AGENT][POSITIVE] Applicable. I mean to make visa pronto correct though.
[CUSTOMER][POSITIVE] Correto.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It is the [PII] momentolo de [PII] era al centro on the sever Sierra de prosaim unga conapele le la parts principal.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] And you.
[AGENT][NEUTRAL] But er uno pooseguapele used in the Jamar he respect.
[AGENT][NEUTRAL] Um, going to speak to alolapolilelepoloque solamente is una verifictua as to say disclaimer la polio.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The laudari un beneficio by the cervicios ambulaio outpatient they asked us scientosincuentaola desorafio diario quele indalapolis.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The police nonefiio para er services to maxime cuatro meansins in cuenttadolares align.
[CUSTOMER][NEUTRAL] Well, no, they told me the one I said it won't be that they, but then they say you win.
[AGENT][NEUTRAL] And Tiano who said by tarospitaliada and es or by intravial semimosas.
[CUSTOMER][NEUTRAL] Your pienza go away in travisamimo if you but me.
[AGENT][NEUTRAL] In the lado and a secondcaosel beneficio la polialiaria is el beneficiio diario desque deinos in cuenttadolares.
[CUSTOMER][NEUTRAL] Yeah, I said I don't go and get the name.
[AGENT][NEUTRAL] So those beneficials or beneficio but is assume yield beneficio para uh outpatient la di que eliospiliusques in rea de menodis paraste beneficiolique.
[AGENT][NEUTRAL] She knows you melases consider out patient in a cao el beneficio is the solamentocios in cuentava.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEGATIVE] And this paras no good and don't say para prosemientos.
[AGENT][NEUTRAL] Silosinos in men patamento prosemento that's a release.
[CUSTOMER][NEUTRAL] Yeah, cuanto lao.
[AGENT][NEUTRAL] El serviio el el beneficiodiario statinsincuenttadolasorca de lano.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Bueo muchisima gracia.
[AGENT][NEUTRAL] [PII] and in the other way.
[CUSTOMER][NEUTRAL] No, no, ma'am, which is in my gra.
[AGENT][NEUTRAL] Get.