AccountId: 011433970860
ContactId: 2e13f580-e72b-4585-8305-2148c01bf5b2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 220570 ms
Total Talk Time (AGENT): 103450 ms
Total Talk Time (CUSTOMER): 61326 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=0.5
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/19/2e13f580-e72b-4585-8305-2148c01bf5b2_20250219T16:29_UTC.wav
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[AGENT][NEUTRAL] In one of the uh poleto.
[CUSTOMER][NEUTRAL] My fingers here.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] the other way.
[CUSTOMER][POSITIVE] It's good.
[CUSTOMER][NEUTRAL] They.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Selarao join the con uh peota set popo so so.
[CUSTOMER][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEUTRAL] It's still numeral de la determinant taser so we can.
[AGENT][NEUTRAL] And versus associated so.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] Pick one.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] This is the
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Say quatrodos.
[CUSTOMER][NEUTRAL] Cuatrocinco
[CUSTOMER][NEUTRAL] 933.
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] on.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] The numbers for you.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] So Garcia for a verific of mention num telephone.
[CUSTOMER][NEUTRAL] Cincoin is in Beres.
[CUSTOMER][NEUTRAL] In [PII].
[AGENT][NEUTRAL] Non democracy the electorocilia.
[CUSTOMER][NEUTRAL] A coron electronico.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] There's no man.
[AGENT][NEUTRAL] OK, Uti electronica comporales school punto.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Wali, no sorry.
[CUSTOMER][NEGATIVE] No, no.
[AGENT][POSITIVE] Thank you.
[CUSTOMER][NEUTRAL] Me la gente.
[AGENT][NEUTRAL] No, no, no, prosucorreo electronico personal cueseroconosel el correoel portales, uh, school pontoon.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] And Garcia porque uh electronic and bile la la and caso de la necessa and electronic tale.
[CUSTOMER][NEUTRAL] This can
[AGENT][NEUTRAL] Enos unto the laborales in proceado e mbiado despocho el.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] She used to be.
[CUSTOMER][POSITIVE] No problem.
[CUSTOMER][POSITIVE] You gracious.
[AGENT][NEUTRAL] I go the other way.
[CUSTOMER][NEUTRAL] It's so much.
[AGENT][POSITIVE] It's good.
[CUSTOMER][NEUTRAL] OK.