AccountId: 011433970860
ContactId: 2e11f2f5-24d7-4f08-9fb7-4d3b8ebe857b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 477510 ms
Total Talk Time (AGENT): 149625 ms
Total Talk Time (CUSTOMER): 93197 ms
Interruptions: 0
Overall Sentiment: AGENT=0.7, CUSTOMER=-0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/10/2e11f2f5-24d7-4f08-9fb7-4d3b8ebe857b_20250310T14:45_UTC.wav
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[AGENT][NEUTRAL] One of the years.
[CUSTOMER][NEUTRAL] Well one of the uh [PII].
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] So you you I mean um insurance contest and golaarjeta er necesito eruso dete beneficio is the the the numeral the the ID paraque el seuro pueda.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Uh, Hoardo Lara.
[AGENT][NEUTRAL] from the system.
[CUSTOMER][NEUTRAL] So.
[AGENT][NEUTRAL] Real seguaparte is for is just system just on polios.
[CUSTOMER][NEUTRAL] OK, was that i deve uno the dressing dress.
[AGENT][POSITIVE] Much gracias.
[AGENT][NEUTRAL] OK, so yourura uh.
[AGENT][NEUTRAL] Me.
[CUSTOMER][NEUTRAL] loo.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah just say Cinco rose archos dresses a place Miami Florida.
[AGENT][NEUTRAL] cir electronics.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] The name was.
[CUSTOMER][NEUTRAL] Oop Alfredo [PII].
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] See in your system.
[CUSTOMER][POSITIVE] Oh perfect.
[AGENT][POSITIVE] Excellent one and the other is the same on the repolisa so soargeta.
[AGENT][NEUTRAL] [PII] um.
[CUSTOMER][POSITIVE] Correct.
[AGENT][POSITIVE] on a queer excellent.
[AGENT][NEUTRAL] The uh sum depolia they form lepodo er una ta electronic.
[CUSTOMER][NEUTRAL] Oh yeah, electronics.
[AGENT][NEUTRAL] 6 solamente permits.
[CUSTOMER][POSITIVE] Perfect.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] Mumurabier una tasu correo [PII] Toyota puntoum proximo mitos.
[AGENT][NEUTRAL] Um, they will formal solicito casa.
[AGENT][NEUTRAL] in process in biosa status solamente chorees southwestitota [PII] correct.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] That's correct.
[AGENT][POSITIVE] Excellent.
[CUSTOMER][NEUTRAL] Its lauro in the sequel and numeral.
[AGENT][NEUTRAL] Chioma is a veintidos sinuente cinco.
[AGENT][NEGATIVE] Odos.
[CUSTOMER][NEUTRAL] Whenidouincoincodos.
[AGENT][NEUTRAL] It's a lot of
[AGENT][NEUTRAL] Corbitotis sincuente cincoochee cinco dos.
[CUSTOMER][POSITIVE] Perfect mucha gracias and males.
[AGENT][NEGATIVE] No pro no more.
[CUSTOMER][NEUTRAL] On gracias.
[AGENT][POSITIVE] It's very good.
[CUSTOMER][NEUTRAL] Yeah.