AccountId: 011433970860
ContactId: 2dfa32c7-e345-4881-bd1b-883718cdbc11
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 50689 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 2350 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/23/2dfa32c7-e345-4881-bd1b-883718cdbc11_20250623T20:57_UTC.wav
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[CUSTOMER][NEUTRAL] Hello?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?