AccountId: 011433970860
ContactId: 2de7b2af-9938-44f7-8de9-266ba30e2183
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 57799 ms
Total Talk Time (AGENT): 10261 ms
Total Talk Time (CUSTOMER): 43787 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/08/2de7b2af-9938-44f7-8de9-266ba30e2183_20250408T16:58_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] I just say I'm at American Public Life. My number is [PII].
[CUSTOMER][NEUTRAL] On [PII] porque.
[CUSTOMER][NEUTRAL] Um, um, you mentioned quelo cone joe chicoteendo que via the los website is queer ques.
[AGENT][NEUTRAL] OK, call us the number of the police support for.
[CUSTOMER][NEUTRAL] OK
[CUSTOMER][NEUTRAL] OK, no matter.
[CUSTOMER][NEUTRAL] Oh [PII] person.
[AGENT][NEUTRAL] Oh, OK. OK, [PII], bye-bye.
[CUSTOMER][NEUTRAL] Got you. OK, bye.
[CUSTOMER][NEUTRAL] Bye bye.