AccountId: 011433970860
ContactId: 2dc39229-40c7-45b8-a6f3-723309d9a0b1
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 16290 ms
Total Talk Time (AGENT): 8440 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/2dc39229-40c7-45b8-a6f3-723309d9a0b1_20250106T14:35_UTC.wav
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[AGENT][POSITIVE] Morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?