AccountId: 011433970860
ContactId: 2dabc828-edb6-481a-af1e-bd7143d7e26c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13670 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 891 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/24/2dabc828-edb6-481a-af1e-bd7143d7e26c_20250424T19:09_UTC.wav
--------------------------------------------
[CUSTOMER][NEUTRAL] Hello.