AccountId: 011433970860
ContactId: 2d9fa5c4-b450-4b78-ae48-bc6b4c9e0deb
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 214979 ms
Total Talk Time (AGENT): 111113 ms
Total Talk Time (CUSTOMER): 98156 ms
Interruptions: 3
Overall Sentiment: AGENT=0.6, CUSTOMER=0.6
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/2d9fa5c4-b450-4b78-ae48-bc6b4c9e0deb_20250410T14:51_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][NEUTRAL] I do one of them you know.
[AGENT][NEUTRAL] What are the others?
[CUSTOMER][NEUTRAL] Being grass, yeah, it took on my toes.
[AGENT][NEUTRAL] That might be.
[AGENT][NEUTRAL] See you.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] For soresto and no poliodos [PII].
[AGENT][NEUTRAL] one a [PII] prefer the numeral telephone and is connected.
[CUSTOMER][NEUTRAL] [PII] oh no no no.
[CUSTOMER][POSITIVE] You yes.
[AGENT][NEUTRAL] The city sit maybe watch my sister that he likesano.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] She's send it.
[CUSTOMER][NEUTRAL] She said that.
[AGENT][NEUTRAL] Check it out.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I'm back.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] You
[CUSTOMER][NEUTRAL] Um prime numbers [PII] la fenasa contrera er per ella contrera la na [PII] [PII].
[CUSTOMER][NEUTRAL] I think
[AGENT][NEUTRAL] Which isn't
[AGENT][NEUTRAL] What do they.
[CUSTOMER][POSITIVE] They got me that to it, yeah.
[AGENT][NEUTRAL] OK, uh, per este see you want a perfecto, um, to the beneficial hela correla poliacoms are gone la effective polices apart deprimero de Augustoticuatro bus.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] So
[AGENT][POSITIVE] And the article cirquelos efficios will help the cirquesramente una verific power it's just a disclaimer queen.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um,
[AGENT][NEUTRAL] Apolia cure maximo de cintosincuenta la diarios para servicios ambulaios estocerviio oeste beneficio cure a este monto cure lostratamento recividos and a doctoro proseos no cure copado la visitency.
[CUSTOMER][NEUTRAL] We
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, and to la poliocientos in cuentodiario because I'm not on the.
[AGENT][POSITIVE] Perfect.
[AGENT][NEUTRAL] No, it's the idea. So the centers in yeah.
[CUSTOMER][POSITIVE] OK, perfect. Uh what if I had I'm forward.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Go.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Number is 02680231.
[AGENT][NEUTRAL] Yeah, just.
[CUSTOMER][NEUTRAL] Yeah yeah.
[CUSTOMER][NEUTRAL] [PII] is like yeah me to my yesterday.
[AGENT][NEUTRAL] I would, I would
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] It's de la peo.
[AGENT][NEUTRAL] Is
[CUSTOMER][POSITIVE] OK perfecto mucha gracia.
[AGENT][POSITIVE] Good.
[CUSTOMER][NEUTRAL] He will at this a little.
[AGENT][NEUTRAL] Right.