AccountId: 011433970860
ContactId: 2d71895c-552f-4fd0-89f7-6ca375715012
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 432859 ms
Total Talk Time (AGENT): 101182 ms
Total Talk Time (CUSTOMER): 185207 ms
Interruptions: 3
Overall Sentiment: AGENT=0.3, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/19/2d71895c-552f-4fd0-89f7-6ca375715012_20250619T18:00_UTC.wav
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[AGENT][NEUTRAL] We.
[CUSTOMER][POSITIVE] See, I love when
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] My Saturdays, Miss [PII].
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] See tab.
[AGENT][NEUTRAL] When.
[CUSTOMER][NEUTRAL] It will be reo.
[AGENT][NEUTRAL] The numbers.
[CUSTOMER][NEUTRAL] Oh la Melon it is by contila.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Porno hand to hand.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] See sunshine and spice.
[CUSTOMER][NEUTRAL] Cor
[AGENT][NEUTRAL] London.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] I say
[CUSTOMER][NEGATIVE] Beitretosincuenta.
[AGENT][NEUTRAL] 93.
[AGENT][POSITIVE] Doing is a wonderful 4.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][POSITIVE] Exactly.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Enola cuento.
[CUSTOMER][NEUTRAL] Be looking at
[CUSTOMER][NEGATIVE] Shame.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Use cuenta.
[CUSTOMER][POSITIVE] She loves pasala la.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Isofie.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Contact.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Because for for white transfer because I said you know it said devito la cuenta they don't know que clementano.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Itesolata or no.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mm, no, that all that intentelo 10 is a log in and the weltas.
[AGENT][NEUTRAL] No.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] The email of quetaocido la cuenta.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] The password in [PII] no hand to this can be on coal I'll email.
[AGENT][POSITIVE] Correct, uh-huh.
[CUSTOMER][NEUTRAL] And we're calling on lady, you know.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] [PII] uh email verification leel is a login.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] In a
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] and.
[AGENT][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] This is
[CUSTOMER][POSITIVE] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII]
[AGENT][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII] who is.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hm.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In the end, el el el correo asocia [PII] correo and is [PII].
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] [PII] mhm [PII].
[AGENT][NEUTRAL] Yeah [PII] as you said reser [PII].
[AGENT][NEUTRAL] [PII] que el correo as associal group.
[CUSTOMER][NEUTRAL] You know, no, look at that you're not any ant er.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][POSITIVE] Correct. Mhm.
[CUSTOMER][NEUTRAL] You know I mean sals correo ad USA.
[CUSTOMER][NEUTRAL] They have me but there I said you will be creopoquesino.
[CUSTOMER][NEUTRAL] looking.
[CUSTOMER][NEUTRAL] La Puerta?
[AGENT][NEUTRAL] Polo. Polo.
[CUSTOMER][NEUTRAL] Not that it's it.
[CUSTOMER][NEUTRAL] The group
[AGENT][NEUTRAL] Yes, yes.
[CUSTOMER][NEUTRAL] Elor group or may say I loss the agencia broker group insured.
[CUSTOMER][NEUTRAL] I say without or provider.
[AGENT][NEUTRAL] His group or.
[CUSTOMER][NEUTRAL] Little boy, OK.
[CUSTOMER][NEUTRAL] to be done on me mm mm.
[CUSTOMER][NEUTRAL] Just you know.