AccountId: 011433970860
ContactId: 2d641caf-311c-44c5-81b0-e8bb98521b4d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3000 ms
Total Talk Time (AGENT): 1461 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/10/2d641caf-311c-44c5-81b0-e8bb98521b4d_20250410T21:51_UTC.wav
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[AGENT][POSITIVE] Thank you for calling APL