AccountId: 011433970860
ContactId: 2d6289b5-90c4-4c14-925e-00cb4785e674
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 11279 ms
Total Talk Time (AGENT): 1309 ms
Total Talk Time (CUSTOMER): 1628 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/2d6289b5-90c4-4c14-925e-00cb4785e674_20250602T12:38_UTC.wav
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[AGENT][NEUTRAL] [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Hello?