AccountId: 011433970860
ContactId: 2d53816c-31a5-48a6-a4f1-c7f5078d6496
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4510 ms
Total Talk Time (AGENT): 4221 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/2d53816c-31a5-48a6-a4f1-c7f5078d6496_20250610T17:08_UTC.wav
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[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?