AccountId: 011433970860
ContactId: 2d3d0d7d-0d69-4006-855a-b583a2d55687
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 553130 ms
Total Talk Time (AGENT): 286523 ms
Total Talk Time (CUSTOMER): 116557 ms
Interruptions: 2
Overall Sentiment: AGENT=0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/11/2d3d0d7d-0d69-4006-855a-b583a2d55687_20250211T14:39_UTC.wav
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[AGENT][NEUTRAL] We one of the.
[CUSTOMER][NEUTRAL] One of the I mean I I.
[CUSTOMER][NEUTRAL] That's OK.
[AGENT][NEUTRAL] Mo.
[CUSTOMER][NEUTRAL] Joos.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] That the city weapon no control it be in.
[CUSTOMER][NEUTRAL] Can you support my daughter.
[AGENT][NEUTRAL] And um the polo.
[CUSTOMER][NEUTRAL] No
[CUSTOMER][NEUTRAL] No, uh, it's a, yeah, but that I had that one so don't get casa bro in a [PII] I see she had to say cinco.
[AGENT][NEUTRAL] And.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII] er.
[AGENT][NEUTRAL] Seainte tase.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] so on the forward.
[AGENT][POSITIVE] Alrighty.
[CUSTOMER][NEUTRAL] All right
[AGENT][NEUTRAL] Serleenumerate telephone number 4.
[CUSTOMER][NEUTRAL] Alto and Deguado.
[CUSTOMER][NEGATIVE] Oh no no here the sin.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] electronic.
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] In all ardo DS.
[CUSTOMER][NEGATIVE] It doesn't.
[AGENT][NEUTRAL] Pardon?
[CUSTOMER][NEUTRAL] Getroque is a que.
[AGENT][NEUTRAL] Oh really?
[CUSTOMER][NEGATIVE] Oh, you don't like how can I like gore.
[AGENT][NEUTRAL] Uh, no, uh, reti.
[CUSTOMER][NEUTRAL] But the [PII].
[AGENT][NEUTRAL] No, el quetenemoses principios in embargo laletrajesta decinco mosogaardoin.
[CUSTOMER][NEUTRAL] Palacherolo loos.
[AGENT][NEUTRAL] So
[AGENT][NEUTRAL] OK, and tosses is ogayardo seria el correcto seria ogayardo heinda.
[CUSTOMER][POSITIVE] Correct. Correct.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] Pero la cuenta primeraquelas.
[CUSTOMER][NEGATIVE] Oh no pride the car.
[AGENT][NEUTRAL] Yeah, also Indian.
[CUSTOMER][NEUTRAL] For.
[AGENT][NEUTRAL] Like taser.
[AGENT][NEUTRAL] And it's the momento as theopia he tambiena Leona.
[AGENT][NEUTRAL] Brain.
[AGENT][NEUTRAL] I solicita keeper for.
[CUSTOMER][NEUTRAL] Williams.
[AGENT][NEUTRAL] Eleor del del Correo as you said.
[AGENT][NEUTRAL] OK, and
[CUSTOMER][NEUTRAL] But I'm not.
[AGENT][NEUTRAL] See, those are.
[CUSTOMER][NEUTRAL] I'm sorry, it doesn't.
[AGENT][NEUTRAL] Soloraroraoga yote cinco arounto.
[CUSTOMER][POSITIVE] Correct.
[AGENT][NEUTRAL] OK, yes I see.
[AGENT][NEUTRAL] That
[AGENT][NEUTRAL] Stereo and lossimoso solamente permit.
[CUSTOMER][POSITIVE] Hey good morning.
[AGENT][POSITIVE] Perfect via te virtual electronico uh ogayardote cinco aroon protos for hand el para uh effiles in.
[AGENT][NEUTRAL] status.
[AGENT][NEUTRAL] And
[CUSTOMER][NEUTRAL] Yeah, I don't know I had that as well.
[AGENT][POSITIVE] Perfect to be moments in a questa bait.
[CUSTOMER][NEUTRAL] what is done in caso can no you know teteque was but uh a claim is.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, and caso you said nolorase in contrara medical quelequira er radars reclass reamente que and a caso purcla unico que vamoses.
[AGENT][NEUTRAL] Documento no unnecesitamosesul build the talado the doctor que contena cos the diagnosticosipsemiento.
[AGENT][NEUTRAL] I documentodos necessitamos likes pliacion de beneficios the sero principal quinovasabes la partaquetoca commo depao services.
[CUSTOMER][NEUTRAL] It's like a dog.
[AGENT][NEUTRAL] Correct yiayia medi medino serviciosa etc. etc.
[AGENT][NEUTRAL] Um, ques aque el melebiellamosusseguro principal.
[AGENT][NEUTRAL] Paraque use loan lorevien uses uh age apartagelesquespa likes the beneficios noses silo and the doeleman akarta sucasees and senor ardoarmeca equidia.
[AGENT][POSITIVE] It's a la parte que noosmoses la parte ques applica module is a doo is like spas beneficios is a doo el queneesita monosos er brinda la la los beneficios dura er baquesta polisa.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh yeah, we talk about.
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Oh, still my my other.
[AGENT][NEUTRAL] It's again.
[CUSTOMER][NEUTRAL] Yeah.