AccountId: 011433970860
ContactId: 2d08ccb7-0b0a-45a6-94d4-c76df6b9fd23
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 235250 ms
Total Talk Time (AGENT): 119527 ms
Total Talk Time (CUSTOMER): 84055 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=-0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/2d08ccb7-0b0a-45a6-94d4-c76df6b9fd23_20250610T13:49_UTC.wav
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[AGENT][NEUTRAL] Manoa graciapoyapelela conquigusto.
[CUSTOMER][NEUTRAL] They wanna live
[AGENT][NEUTRAL] Team winners come on.
[CUSTOMER][NEGATIVE] They get um get clamo he's a reclamo la semanapasada.
[CUSTOMER][NEUTRAL] To uh.
[CUSTOMER][NEUTRAL] Maybe you didn't say one.
[AGENT][NEUTRAL] OK, me and sinombre union telephone and caso decalajama connect.
[CUSTOMER][NEUTRAL] OK, you want on it?
[AGENT][NEUTRAL] The policy number?
[CUSTOMER][NEUTRAL] Yvonne?
[AGENT][NEUTRAL] Yvonne Nunez, OK, OK, Eales and um telephone and casajamaa nea.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Resinco the cinco.
[CUSTOMER][NEUTRAL] Do you think rosin.
[AGENT][NEUTRAL] Therein lija.
[CUSTOMER][NEUTRAL] No, it, the Rosinco taste it.
[AGENT][NEUTRAL] 23. OK, gracias. Do you know number of Bali?
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See those sinconueva.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Tres doiete.
[AGENT][NEUTRAL] OK, for verification or electronico.
[CUSTOMER][NEUTRAL] Rosiete then no.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You know go uh.
[CUSTOMER][NEUTRAL] Come on the speaker.
[AGENT][NEUTRAL] La direction electronico.
[CUSTOMER][NEUTRAL] Did it feel, uh, can bring the thing called sub Glove Avenue.
[CUSTOMER][NEUTRAL] Portales no [PII] or [PII].
[CUSTOMER][NEUTRAL] Yeah, correla told me because not eat mune.
[CUSTOMER][NEUTRAL] Portales schools in Taco.
[AGENT][NEUTRAL] OK. You have, yes.
[CUSTOMER][NEUTRAL] I know.
[AGENT][NEUTRAL] OK, a caveo mandoa documentodireeldia cuatro last time processando esto momento so avianoidoletamente processada pero justta jaggingabajanejo.
[CUSTOMER][NEUTRAL] No.
[AGENT][NEUTRAL] So normamentecommouno bei cuatro or escaya pomos be foracion in basta tambien and online sesita online I levagaformac tamyen and bei quatro the ac.
[CUSTOMER][NEUTRAL] Oh yeah,
[CUSTOMER][NEUTRAL] Hi
[CUSTOMER][NEUTRAL] OK, illegal sitting or are you, um, direct deposit for that depositing direct.
[AGENT][NEUTRAL] See, I see, yes, mhm.
[CUSTOMER][NEUTRAL] Yes, you
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] They were I think it's your me me.
[AGENT][NEUTRAL] See, uh, see the the they go look ataka uh a moment.
[AGENT][NEUTRAL] Um, direct deposit do do do do do um la cuenta terminando andticuatros in cuentinue.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] See here
[AGENT][NEUTRAL] Yes, that.
[CUSTOMER][NEUTRAL] And don't say this particular.
[CUSTOMER][NEUTRAL] In cure the posit and uh the vile quepagaloss in me.
[AGENT][NEUTRAL] I see it
[AGENT][NEUTRAL] See, no, and adore pago pero siesta director deposito directorttivo emoledije on and it's a momento tantra hands or re clamoloti jamae condo argentine and esclamotal decus para processarlo.
[CUSTOMER][NEUTRAL] Oh, OK, what's happen a year can bill it's gonna.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Why is this so much it's.
[AGENT][NEUTRAL] Dale and I.
[CUSTOMER][NEUTRAL] No, it's totally.
[AGENT][POSITIVE] Then I like grape.
[CUSTOMER][NEUTRAL] You want.
[AGENT][NEUTRAL] OK.