AccountId: 011433970860
ContactId: 2d07b835-9e4b-4a54-9c00-fa15b7534357
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 257660 ms
Total Talk Time (AGENT): 152565 ms
Total Talk Time (CUSTOMER): 82021 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/09/2d07b835-9e4b-4a54-9c00-fa15b7534357_20250609T20:31_UTC.wav
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[AGENT][POSITIVE] We're gonna set this to con gusto.
[CUSTOMER][NEUTRAL] Well that that that mean.
[AGENT][POSITIVE] We're gonna start this I'm gonna put you either way.
[CUSTOMER][NEUTRAL] Well yeah, you do the.
[CUSTOMER][NEUTRAL] Yeah, tengunmero perolo que some of Jose.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Devi the dental OK.
[AGENT][NEGATIVE] Uh no no proportionamos beneficial but a vision dental assert and be medical accident.
[CUSTOMER][NEUTRAL] Mm yeah, OK, no sense of the porquelata is the American public.
[AGENT][NEUTRAL] My
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] See perfectocomo a outpatient certificate number in hospital certificate number or policy certificate number in Nagulado.
[CUSTOMER][NEUTRAL] It is a this a hospital uh-huh they say the uh hospital beneficial it is a paciente tambien numeral.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Well.
[CUSTOMER][NEUTRAL] OK, Crodos.
[CUSTOMER][NEUTRAL] Cincocho 00 reselleocho.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, is your number.
[CUSTOMER][NEGATIVE] [PII].
[AGENT][NEUTRAL] So.
[CUSTOMER][NEUTRAL] Junore Juno dress they say dress.
[CUSTOMER][NEUTRAL] Vilaiocho qui and Nobuo in [PII] retreno quatroieteema telephone uno.
[AGENT][NEUTRAL] I
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Oh just [PII].
[AGENT][POSITIVE] Perfect mucha graciaa verifice is the policea a esseguroario supplemental or commogala la parte no principal condos applica commode.
[CUSTOMER][NEUTRAL] Ah, it see porquestalo.
[AGENT][POSITIVE] Mhm. Correct.
[AGENT][NEUTRAL] Seenel just informedadoe is the celebring that do put the beneficio unoel beneficiosta is a beneficio is cuvito assu maximo de mildolare or confirami.
[CUSTOMER][NEUTRAL] OK, and.
[AGENT][NEUTRAL] It vain desorca er testing hospital tertamentoer menora all patients escuberto as to maximo de kizola desor currencia tao medique and la sale emergency hospital in an urging care and cancer queer release elna era.
[CUSTOMER][NEUTRAL] Mm yeah.
[AGENT][NEUTRAL] In queer examine the diagnostic and facillibulaia.
[AGENT][NEUTRAL] Uh, in er cia the physiqueo mentalesales in uns.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, and Maria alcas.
[AGENT][NEUTRAL] Erezola principal laser que seguro gale cure la principal.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK, OK, gras gola what proque to say gracia male.
[AGENT][NEUTRAL] I.
[CUSTOMER][NEUTRAL] No, solo soloes mhm.
[AGENT][POSITIVE] Perfect.
[CUSTOMER][NEUTRAL] Mhm, yeah.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Mm.