AccountId: 011433970860
ContactId: 2cf0b2fa-a6c2-4c1f-9863-1b4deaee0c7b
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 2650 ms
Total Talk Time (AGENT): 2650 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/20/2cf0b2fa-a6c2-4c1f-9863-1b4deaee0c7b_20250620T19:53_UTC.wav
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[AGENT][NEUTRAL] Contacting HTO. My name is [PII]. How may I help you?