AccountId: 011433970860
ContactId: 2cb1b853-b731-4894-a49e-d5266a437076
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1139689 ms
Total Talk Time (AGENT): 349300 ms
Total Talk Time (CUSTOMER): 374054 ms
Interruptions: 7
Overall Sentiment: AGENT=-0.1, CUSTOMER=-1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/07/2cb1b853-b731-4894-a49e-d5266a437076_20250307T17:13_UTC.wav
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[AGENT][NEUTRAL] When I tell gracia have conusto.
[CUSTOMER][NEUTRAL] See when when via queer soo oh my nobrehanaliama.
[AGENT][NEUTRAL] You can on a party on the.
[CUSTOMER][POSITIVE] Oh, I see gracia for me a man.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, um, the travajokira PCI peroqueriabcommopodoyotener la archeta del gap po elluna metocaerallo metacorrando milipio.
[AGENT][NEUTRAL] OK, you have and visaarjeta to soon, uh, numertelephone [PII].
[CUSTOMER][NEUTRAL] She was a grassy.
[CUSTOMER][NEUTRAL] This is [PII] Vinrose.
[AGENT][NEUTRAL] OK, gracias, uh, any number of the police calls there?
[CUSTOMER][NEUTRAL] No the police I don't control so and la seguro.
[AGENT][NEUTRAL] Mm, no, there's a no sotrosino la jeta novasna del seguro primario.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEGATIVE] No, not you, OK, um, me delereapeido.
[CUSTOMER][NEUTRAL] C L E Z I M uh Liam.
[AGENT][NEUTRAL] OK. Email address your premium number.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][NEUTRAL] Uh, any, any.
[CUSTOMER][NEUTRAL] No, Anna solita croqueva Anna see sounna.
[AGENT][NEUTRAL] Oh no, OK.
[CUSTOMER][NEUTRAL] Or poluna tengolae I don't see like a cash milie.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] OK yeah verifica of question sciento ionic electronico.
[CUSTOMER][NEUTRAL] OK, siete, siete say cite.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Siete te te er er electronico is a N Nittoesieteiete arovams Nunto.
[AGENT][NEUTRAL] uh-huh.
[CUSTOMER][NEUTRAL] No this is pizza.
[AGENT][NEUTRAL] OK, uh, seat belt on.
[CUSTOMER][NEUTRAL] Ah N N E A Siete says siete aroba Ms Nunto con.
[AGENT][NEUTRAL] OK. Equal direction post down.
[CUSTOMER][NEUTRAL] Um, no, er, tango train tano [PII].
[CUSTOMER][NEUTRAL] La Nueva [PII].
[AGENT][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Yeah yeah, it's a like a monava. OK, um, you know that in the heme pobiata and biona coiaore electronico.
[CUSTOMER][NEGATIVE] No gra
[CUSTOMER][NEUTRAL] I see Jaco [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] See podeiamaridal informacortele paraquea verificano and the custebaya um perde.
[CUSTOMER][NEUTRAL] I can you know.
[CUSTOMER][NEUTRAL] I said numerro que que que I am.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] No, but, uh, jame I don't de leban prosemientodigaati seosearioique um verification is led numero de polisa.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah laveras quebaya is solamentelata condo, OK.
[CUSTOMER][NEUTRAL] OK, no matter.
[CUSTOMER][NEUTRAL] Mhm no correlapo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] una correore it una quesela bieropia electronica um a a teno que seguque puedo arle una corredo direction regular porve group on no not not so the heme la via leuna a reoregular is inhibi la queti and electronica assua OK, so me permit to momental lineaparambile la la electronica aima.
[CUSTOMER][NEUTRAL] I mean.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, right.
[AGENT][NEGATIVE] Hey, no, no.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[CUSTOMER][NEGATIVE] You are on hold.
[AGENT][NEUTRAL] corporasa reshira receive your reelectronico [PII].
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] The peque locheque correlo chronico how I see [PII] you know moment.
[AGENT][NEUTRAL] I see, correct, uh-huh.
[AGENT][NEUTRAL] Mm, OK.
[CUSTOMER][NEUTRAL] I just me I don't have like I said [PII] I going el seno and mega una.
[CUSTOMER][NEUTRAL] Una be up here.
[AGENT][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Eroto loque never be get me primera away he minus.
[AGENT][NEUTRAL] Mm
[AGENT][POSITIVE] See you soon.
[CUSTOMER][NEUTRAL] I get my guys.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh, they want they want my people.
[AGENT][NEUTRAL] Hey [PII].
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Inbox um.
[CUSTOMER][NEUTRAL] Oh yeah, yeah, yeah, yeah, I, oh, come on, I go, but I already pick up here to help me.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][MIXED] Bueno but it recurso mandona.
[CUSTOMER][POSITIVE] Mm, no, because he said I love you.
[CUSTOMER][NEUTRAL] Uh, it's it's el lumeroa el o this the group of benticuatro er rose.
[AGENT][NEUTRAL] Mm
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] Effectivo uno milticuatro.
[CUSTOMER][NEUTRAL] Uh, uh, certific number of vein vein cinco er 3 uno quatro uno.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] See Elamima C.
[CUSTOMER][NEUTRAL] I when and when the domolaquiola melo man una premonitao cureo join enola carjetae.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Kele dingo.
[AGENT][NEUTRAL] OK, because teoseuro secondario no diga quezunga posse jungapayang up and saronia clamorequeseuro secondario supplementario quejuda consudadusi the heme cuantos secure.
[CUSTOMER][NEUTRAL] Uh
[AGENT][NEUTRAL] One moment, [PII].
[CUSTOMER][NEUTRAL] The.
[AGENT][POSITIVE] Yes I do
[AGENT][NEUTRAL] See the, uh-huh, you persutrava home. OK, yes no guarantee the pagos in the sucotura wastetino beneficio as uh milquiniento forano.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Or serviiabuatorio.
[CUSTOMER][NEUTRAL] Ah, OK.
[CUSTOMER][NEUTRAL] I ento oarta di seo ario demitrava.
[AGENT][POSITIVE] Secondary, correct.
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] OK, it came up me put on the sino.
[AGENT][NEUTRAL] Soloo mhm.
[CUSTOMER][NEUTRAL] Icono oh agar el pago masam and the milosum.
[AGENT][NEUTRAL] Normaleloque is the pendela facilina cutevio de la facilinatienning uh commo and Burre clamoseguroseariola mayorilloti prayaasiano.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] And to say you arpaga bea no clamo or pointing and be clamoteiqueresaber and the commoel nojoseriaquejameformac porte leesar you verificing you know jamming raverariting homes they can loqueba pasa on the je.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK. Yeah.
[CUSTOMER][NEUTRAL] Uh-huh, seeundacao no meta is pue so per claim.
[AGENT][NEUTRAL] MBN.
[AGENT][POSITIVE] Correct, yes.
[CUSTOMER][NEUTRAL] Sisoverna OK.
[AGENT][NEUTRAL] Yolo casino mail mhm.
[CUSTOMER][NEUTRAL] Kos.
[CUSTOMER][NEUTRAL] The resit another verdalolo.
[AGENT][NEUTRAL] Uh see yes so total.
[AGENT][NEGATIVE] See, it's a todo and numerate telephone tala se electronicamente um bustar alotrolado and so solamente delechosento.
[CUSTOMER][NEUTRAL] She said no.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Doino say or say or say.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Sees de Marco in lad in [PII] City, [PII].
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] C
[CUSTOMER][NEUTRAL] OK, and which is in my gray ya male.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Then, uh, no, I probably I'm gonna go masa preta.
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Solamente Mubaluna see you get it.
[AGENT][NEUTRAL] I know, I thought the vata you know a procopeta malocommospar enjoy your miso.
[CUSTOMER][NEUTRAL] When
[CUSTOMER][NEUTRAL] I
[AGENT][NEUTRAL] See, the tranquila, see.
[CUSTOMER][NEUTRAL] Oh see I put me hereque mega said er unabix here porque no quen una masa nose cuatro nose and to say come uno e idle.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Um, Cejuna mama gracia.
[CUSTOMER][NEUTRAL] Mamorafii.
[AGENT][NEUTRAL] OK, solo paso casiso la mima mamografia la unecadierencia it was joloque is a remira parallel eskelegaunauja uh asta unestad el el comosia masa on la masa parasale um esa unemplo.
[CUSTOMER][NEUTRAL] Namasa.
[AGENT][NEUTRAL] I don't injection scientes el pinchao naranquila no no pasa no like morado no no no mosa.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] But no pressure.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][POSITIVE] OK, yes, the, I love that, um, I
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mm mm I guess I cannot say or my mother onto borqueo cafe can sequeto oh me.
[AGENT][NEUTRAL] See
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Um, hey, I think.
[CUSTOMER][NEUTRAL] When poquito.
[AGENT][NEGATIVE] Denalismole normaelo que facilida quisamimorerei um nonatangrave no no no proculajeque no el el doorito comum pinchaovacua el no me OK.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] no sallena sale negati me.
[AGENT][NEUTRAL] Yeah
[AGENT][NEGATIVE] Mhm. Calle negativoseladisa um I mean more ladiing unto the uh.
[CUSTOMER][NEUTRAL] It's just a thing.
[CUSTOMER][NEUTRAL] OK, and to sittenoga verda for sittenola arjetala.
[AGENT][NEUTRAL] The seguro secundario seguroseario yeah.
[CUSTOMER][NEUTRAL] Uh-huh. So we're just talking about the milking [PII].
[AGENT][NEGATIVE] Masano correct mhm.
[CUSTOMER][NEUTRAL] OK, I mean, when which is in my gracia we are Mali.
[AGENT][NEUTRAL] They know no problem [PII].
[CUSTOMER][NEUTRAL] Bye-bye.
[CUSTOMER][NEUTRAL] My
[AGENT][NEUTRAL] Bye.