AccountId: 011433970860
ContactId: 2cae0630-f146-4445-9562-45b31363545a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 185419 ms
Total Talk Time (AGENT): 53399 ms
Total Talk Time (CUSTOMER): 77749 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/07/2cae0630-f146-4445-9562-45b31363545a_20250407T16:15_UTC.wav
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[AGENT][NEUTRAL] That's just bring my American Public Life. My name is [PII].
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] Uh, when I started mire Jessica.
[CUSTOMER][NEUTRAL] Um, maybe like um
[CUSTOMER][NEUTRAL] I mean maybe mm mee gore and me to say necesitaque meal.
[AGENT][NEUTRAL] OK, you that policy number of the policy.
[CUSTOMER][NEUTRAL] I would, I would rather take a woman take up.
[CUSTOMER][NEUTRAL] And then there's a group.
[AGENT][NEUTRAL] No, I wanna say los numeralsako.
[CUSTOMER][NEUTRAL] Ah, er, quarantiiete.
[CUSTOMER][NEUTRAL] The same the same thing.
[CUSTOMER][NEUTRAL] The things they say.
[CUSTOMER][NEUTRAL] No went to see it.
[AGENT][NEUTRAL] Mm.
[AGENT][NEUTRAL] La Tarjeta is an American public life Ape ele.
[CUSTOMER][NEUTRAL] Lajeta.
[AGENT][NEUTRAL] C
[CUSTOMER][NEUTRAL] But I said is there so come on come on get it.
[AGENT][NEUTRAL] Um, I pay Eli.
[CUSTOMER][NEUTRAL] Moment to before.
[AGENT][NEUTRAL] No deer lets grandes porque queen.
[CUSTOMER][NEUTRAL] Sugar Sugar.
[CUSTOMER][NEUTRAL] To look.
[CUSTOMER][NEUTRAL] Yes, where he, he.
[AGENT][NEUTRAL] Um, OK, so it's a no no chaarjetatino seguro no sotros.
[CUSTOMER][NEUTRAL] It's, it's a yeah it's a beneficial the, the, the medica it's a.
[AGENT][NEUTRAL] No, I don't know some medicate and pocon no.
[AGENT][NEUTRAL] Um, coal and num lipos carversmos unapolisa.
[CUSTOMER][NEUTRAL] Swollen.
[CUSTOMER][NEUTRAL] No no no.
[CUSTOMER][NEUTRAL] Moment to before.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] the moment.
[CUSTOMER][NEUTRAL] In the world they.
[CUSTOMER][NEUTRAL] The uh Cinco Georgio.
[CUSTOMER][NEUTRAL] No, it was terete cinco.
[AGENT][NEUTRAL] Uh, see no roosallenada el no es seguro no so seguroque que travajapolaimpressa paquelo fresca este seguro.
[CUSTOMER][NEUTRAL] It was.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] No, it's called Medicaid. Uh-huh.
[CUSTOMER][NEUTRAL] Ah yeah, OK.
[CUSTOMER][POSITIVE] OK, maybe I'll check that, yes.
[AGENT][NEUTRAL] Yeah no that is the American Public Life bye.
[CUSTOMER][NEUTRAL] The 1 to 1.
[CUSTOMER][NEUTRAL] that yes.
[CUSTOMER][NEUTRAL] you know.