AccountId: 011433970860
ContactId: 2ca261c9-be4a-4d9c-ad3f-026867965637
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4030 ms
Total Talk Time (AGENT): 4030 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/2ca261c9-be4a-4d9c-ad3f-026867965637_20250502T19:27_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?