AccountId: 011433970860
ContactId: 2c907c10-087a-48ef-811a-3e53b5fb7e08
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 63090 ms
Total Talk Time (AGENT): 27507 ms
Total Talk Time (CUSTOMER): 16690 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/03/2c907c10-087a-48ef-811a-3e53b5fb7e08_20250103T16:29_UTC.wav
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[AGENT][NEUTRAL] Gracia.
[CUSTOMER][POSITIVE] And so one of the uh on my star.
[AGENT][NEUTRAL] Mian Gracia.
[CUSTOMER][NEUTRAL] Emi work is it a circa poso.
[AGENT][NEUTRAL] OK, uh, the style is on a polia.
[CUSTOMER][NEUTRAL] No, it is so.
[AGENT][NEUTRAL] Espo.
[CUSTOMER][NEGATIVE] No, they just uh throw a handle.
[AGENT][NEUTRAL] The persegurida no podemos and informactengamola personadura seguro and ainia.
[AGENT][NEUTRAL] Lelia.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Yeah, me que no la polians have like la polia.
[CUSTOMER][NEUTRAL] You know, so listen to in [PII].
[CUSTOMER][NEUTRAL] Uh, OK, just what I might, yeah.
[AGENT][NEUTRAL] When grape.
[CUSTOMER][NEUTRAL] Bye.