AccountId: 011433970860
ContactId: 2c7f49aa-d48f-41b3-bd03-6cb97e159fec
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 177539 ms
Total Talk Time (AGENT): 50839 ms
Total Talk Time (CUSTOMER): 75321 ms
Interruptions: 0
Overall Sentiment: AGENT=0.3, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/04/2c7f49aa-d48f-41b3-bd03-6cb97e159fec_20250404T18:41_UTC.wav
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[AGENT][POSITIVE] We're gonna start this.
[CUSTOMER][NEGATIVE] Well sad.
[AGENT][NEUTRAL] On a Saturday.
[CUSTOMER][NEUTRAL] Claro este uh tengo.
[CUSTOMER][NEUTRAL] The car, the insurance.
[CUSTOMER][NEUTRAL] Edoardo.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] It's the seguo loqueo mm no medicine que no saving see apano seguro in medicine yama at to seguro er yala via es loque me so here with the Siral website of car.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Uh medical and it's a website.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] It's a thing.
[AGENT][NEUTRAL] It
[CUSTOMER][NEUTRAL] I we.
[AGENT][NEUTRAL] And the police are gonna pay.
[CUSTOMER][NEUTRAL] Eerodos sincuentincosincuentaos 70s.
[AGENT][NEUTRAL] I.
[AGENT][NEUTRAL] May's the number for you?
[CUSTOMER][NEUTRAL] In nombres [PII].
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] September.
[CUSTOMER][NEUTRAL] Direction [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Telefono tress tres cure.
[AGENT][NEUTRAL] I
[CUSTOMER][NEUTRAL] But
[AGENT][NEUTRAL] Which you proper information senorros you know in in control on provedo and soaria.
[AGENT][NEUTRAL] Um, website, a website trajeta.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] The
[AGENT][NEUTRAL] When you say the ingresa website provedore ingresa alal website [PII] jeta.
[CUSTOMER][NEUTRAL] That's yes.
[AGENT][NEUTRAL] At [PII].
[AGENT][NEUTRAL] Is there a website yousa?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.