AccountId: 011433970860
ContactId: 2bfceaa7-f8dc-4ac0-9a9c-ab97c2a0dedc
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19350 ms
Total Talk Time (AGENT): 6142 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/02/2bfceaa7-f8dc-4ac0-9a9c-ab97c2a0dedc_20250502T15:00_UTC.wav
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[AGENT][POSITIVE] Good morning. Thank you for calling APO. This is [PII]. May I help you?
[AGENT][POSITIVE] Good morning.
[AGENT][POSITIVE] Good morning thank you for calling APO.