AccountId: 011433970860
ContactId: 2b674524-0b52-44f7-9e8c-a6a5cc3675f3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 9489 ms
Total Talk Time (AGENT): 6409 ms
Total Talk Time (CUSTOMER): 2450 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/07/2b674524-0b52-44f7-9e8c-a6a5cc3675f3_20250507T19:03_UTC.wav
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[AGENT][NEUTRAL] Good afternoon, thank you for calling APL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Calling from provider.
[AGENT][NEUTRAL] Hello, is there anyone there?