AccountId: 011433970860
ContactId: 2b620543-7cd4-4eb3-87b5-3f42709f9fc3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1710739 ms
Total Talk Time (AGENT): 526520 ms
Total Talk Time (CUSTOMER): 580804 ms
Interruptions: 2
Overall Sentiment: AGENT=0.9, CUSTOMER=-0.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/02/2b620543-7cd4-4eb3-87b5-3f42709f9fc3_20250602T17:25_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling ATL. Bree. How can I help you?
[CUSTOMER][NEUTRAL] Oh
[CUSTOMER][NEUTRAL] Good afternoon. My name is [PII], and I'm with American Electric of Miami, and I am trying to log on to pay our bill.
[CUSTOMER][NEUTRAL] But I'm having issues. It's not.
[CUSTOMER][NEGATIVE] It's saying that my account can't be found.
[AGENT][NEUTRAL] Yeah, um, we, um, just transitioned to the new, um, online service in our system, and we were having, uh, a lot of group, uh, groups are having issues this morning logging in, but, um, IT did just send us a notification I think saying that it was back up let me see just in the last couple of minutes let me see.
[AGENT][NEUTRAL] And what's your group number?
[CUSTOMER][POSITIVE] Oh my goodness, um.
[AGENT][NEUTRAL] If you don't have it, I can search uh by your group name.
[CUSTOMER][NEGATIVE] Uh, uh, unfortunately all that paperwork is already filed and I'm in the back of the office.
[AGENT][NEUTRAL] OK, no, it's OK.
[CUSTOMER][NEUTRAL] Um, let me.
[AGENT][NEUTRAL] Let me see if I
[CUSTOMER][NEUTRAL] It's American.
[CUSTOMER][NEUTRAL] Electric of Miami Inc.
[AGENT][NEUTRAL] Alright.
[AGENT][NEUTRAL] And can you verify the address that we'll have on file please?
[CUSTOMER][NEUTRAL] Our address is [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And um is the number that you're calling from uh the [PII] a good callback number in case we get disconnected?
[CUSTOMER][POSITIVE] Absolutely.
[AGENT][POSITIVE] OK, OK, good.
[AGENT][NEUTRAL] Alright, and I do have that so your group number is 26422.
[CUSTOMER][POSITIVE] 26422. Thank you.
[AGENT][NEUTRAL] You're welcome. Alright, let me see this notification from IT and see if it's.
[AGENT][NEUTRAL] Back up or if it's backups.
[CUSTOMER][NEUTRAL] I'll X out and try again.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] And it looks like um you will have to register again but you can use the same email and stuff that you already had in our old system um but it'll ask you to like create a new account um but you can still use the same information that you had before you'll just have to create go to where it says create a new account.
[CUSTOMER][NEUTRAL] Oh.
[CUSTOMER][NEUTRAL] So that that create your OSC account?
[AGENT][POSITIVE] Yes, correct.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] And I don't mind staying on the phone if you would like me to wait just to make sure that you can get logged in and everything.
[CUSTOMER][NEUTRAL] Alright then.
[CUSTOMER][NEUTRAL] OK, let's see we're a group.
[CUSTOMER][NEUTRAL] And our number is [PII].
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] So should I put, because I, I, you know what I'm, I'm gonna put the office number.
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Because I use my um my cell phone to communicate with everybody because it's just easier because my phone doesn't have a long enough cord to reach them.
[AGENT][NEUTRAL] No, you're fine. We do have, yeah, you will have to use the um phone number that we have on file and if you want um I can verify that um we have the that we have the same one.
[CUSTOMER][NEUTRAL] [PII] so let me see, do you have uh [PII]?
[AGENT][NEUTRAL] Yep, that's it.
[CUSTOMER][NEUTRAL] [PII] OK.
[CUSTOMER][NEUTRAL] Yeah, that's my the office.
[CUSTOMER][NEUTRAL] Completed your set up. Oh, now I gotta come up with a new password.
[CUSTOMER][NEGATIVE] You know what, I'm just gonna use with whatever they come up with cause my identity got stolen.
[AGENT][NEUTRAL] Oh my gosh, I had that happen to me a few years ago.
[CUSTOMER][NEGATIVE] And I'm so afraid that.
[CUSTOMER][NEGATIVE] It's terrible. I, I couldn't even get my check.
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] 6:38.
[CUSTOMER][NEUTRAL] Let me take a picture of that just so I can.
[CUSTOMER][NEUTRAL] Put that in our Bible.
[CUSTOMER][NEGATIVE] The heck.
[AGENT][NEUTRAL] And it should still have like your bank information stuff saved but um I can stay on the line if you want to verify all of that first.
[CUSTOMER][NEUTRAL] You see.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] And see.
[CUSTOMER][NEUTRAL] Continue oh.
[CUSTOMER][NEGATIVE] Oh, it didn't like my.
[CUSTOMER][NEUTRAL] Use your strong, OK.
[CUSTOMER][NEUTRAL] Here we go.
[CUSTOMER][NEUTRAL] Oh, I got
[CUSTOMER][NEUTRAL] You know how many times I sent for that code? Now you want me to send for another code.
[AGENT][NEUTRAL] Is it a verification code?
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Um
[CUSTOMER][POSITIVE] I've done it like 8 times because I kept, they kept having me do it.
[AGENT][NEUTRAL] Yeah it wasn't working before um but the um message from IT said it should be working now so if you I wanna check and see if you received that.
[AGENT][NEUTRAL] And if not, I can see if I can manually send it to you.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] OK, I got it.
[AGENT][POSITIVE] OK, good.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] Verify code.
[CUSTOMER][NEUTRAL] Continue.
[CUSTOMER][POSITIVE] I agree, I agree.
[CUSTOMER][POSITIVE] I agree, just let me in to pay my bills so I don't get in trouble by my boss.
[CUSTOMER][NEGATIVE] The bad request. How is that a bad request?
[AGENT][NEUTRAL] Oh, what's the you're gonna, OK, good. I was like, oh no.
[CUSTOMER][NEUTRAL] OK, there it goes, that's another verification.
[CUSTOMER][NEUTRAL] Here we go, we're getting another verification code.
[CUSTOMER][NEUTRAL] There we go.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] I'm in my dashboard, [PII].
[AGENT][POSITIVE] Yay.
[CUSTOMER][NEUTRAL] So,
[CUSTOMER][NEUTRAL] That's what I'm talking about.
[AGENT][NEUTRAL] Oh,
[AGENT][NEUTRAL] And if you want
[CUSTOMER][NEUTRAL] Let me just wait for it to load.
[AGENT][NEUTRAL] Yeah, and
[CUSTOMER][POSITIVE] And if it has my bank information then I'll let you go, but I'm gonna keep you for right now.
[AGENT][NEUTRAL] OK.
[AGENT][POSITIVE] No problem.
[CUSTOMER][NEUTRAL] Uh.
[AGENT][POSITIVE] You're the first group that I've talked to since that, since it's been fixed, so I'm happy to stay and just make sure that everything's working smoothly.
[CUSTOMER][POSITIVE] That's awesome you're so awesome thank you.
[AGENT][POSITIVE] No problem.
[CUSTOMER][NEUTRAL] We do your privacy. OK, we so dashboard now I wanna.
[CUSTOMER][NEUTRAL] So the group start a claim? No, I wanna pay a bill.
[CUSTOMER][NEUTRAL] What
[CUSTOMER][NEUTRAL] Oh my broker go to group.
[CUSTOMER][NEUTRAL] Invoicing.
[CUSTOMER][NEGATIVE] It is raining so bad here in [PII], it's insane.
[AGENT][POSITIVE] Oh my gosh.
[CUSTOMER][NEUTRAL] If you're not in [PII], you're lucky.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] action.
[CUSTOMER][NEUTRAL] After reviewing, please submit the invoice to complete.
[CUSTOMER][NEUTRAL] Process, huh?
[AGENT][NEUTRAL] Yeah, if, but if I were you I would go to your um account just to make sure that your bank information is still in there or else it won't the payment won't go through.
[CUSTOMER][NEGATIVE] Unable to find
[CUSTOMER][NEUTRAL] Let's see what that would be under.
[AGENT][NEUTRAL] It should be like my account or um my profile or something.
[CUSTOMER][NEUTRAL] My group
[CUSTOMER][NEUTRAL] My group
[CUSTOMER][NEUTRAL] Invoicing.
[CUSTOMER][NEGATIVE] Resource center manage users no.
[AGENT][NEUTRAL] Let me see, let me pull this up and see what it, where it would be.
[CUSTOMER][POSITIVE] Wow
[CUSTOMER][NEUTRAL] I don't know
[CUSTOMER][NEGATIVE] I don't know why I can't figure this out.
[AGENT][NEUTRAL] No you're fine we're, uh, OK, so it would be under um.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Let's see, dashboard, um.
[AGENT][NEUTRAL] And then do you see like a little icon in the top right that has like a like maybe an initial or something on it?
[CUSTOMER][NEUTRAL] Yeah, I see it.
[AGENT][NEUTRAL] Yeah, click on that and see let me know what you.
[CUSTOMER][NEUTRAL] So I got to
[CUSTOMER][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] Routing number I see it. It has our payment information.
[AGENT][NEUTRAL] OK good yeah so you should be good to go ahead and submit an invoice but I can wait and just make sure that you're able to do that.
[CUSTOMER][NEUTRAL] OK, let's do that. Let's go to, I go to group. I think I I can remember.
[CUSTOMER][NEUTRAL] Invoicing
[CUSTOMER][NEUTRAL] They just had to do this on a Monday.
[AGENT][NEUTRAL] I know
[CUSTOMER][NEUTRAL] Yeah, I know.
[CUSTOMER][NEUTRAL] They just had to like throw a wrench in my Monday. Let's see here. OK, submit invoice.
[CUSTOMER][NEUTRAL] No, I wanna do a.
[CUSTOMER][NEUTRAL] Online payment today's date is fine, submit.
[CUSTOMER][NEUTRAL] Please pay our bill.
[CUSTOMER][NEUTRAL] It's, I don't know why it's taking its, it's time.
[CUSTOMER][NEGATIVE] Error. There was an error processing that I need to call.
[CUSTOMER][NEUTRAL] A number and press option 4.
[AGENT][NEUTRAL] Oh
[AGENT][NEUTRAL] Oh I see what it is, uh, because the number it's probably telling you to call me so let me see um.
[CUSTOMER][NEUTRAL] Oh.
[AGENT][NEUTRAL] Let's see if anyone else has had this issue because I think you might be the first group that's.
[AGENT][POSITIVE] Actually been able to successfully log in since it got fixed.
[CUSTOMER][NEUTRAL] I'm the first one trying to oh.
[CUSTOMER][NEUTRAL] Let me see if I can print out the bill.
[AGENT][NEUTRAL] And we did verify that your bank information is saved. I'll let them know that.
[CUSTOMER][NEUTRAL] I have a question after we pay this, will it allow me to print out the invoice because my accountant likes to see the invoices with all the employees' names on it.
[AGENT][NEUTRAL] Um, yes, let me see where that is, uh.
[CUSTOMER][NEUTRAL] Oh
[AGENT][NEUTRAL] Because they
[CUSTOMER][NEGATIVE] Because I just tried to print it out now and it wouldn't let me.
[AGENT][NEUTRAL] OK, if not, I actually will just go ahead and send you um like the hard copy that we have uploaded. I'll send that to your email right now.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] I don't know why it's not allowing me.
[AGENT][NEGATIVE] Probably just another one of those launch day launch day issues.
[CUSTOMER][NEUTRAL] It's like
[CUSTOMER][NEGATIVE] I knew I should have stayed home today.
[AGENT][NEUTRAL] And your group number is 26422.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] And this and is the invoice you needed that's is it your June or your May invoice?
[CUSTOMER][NEUTRAL] It's the June. I, I believe I paid the May.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] If I didn't let me know.
[AGENT][NEUTRAL] OK, yeah, you.
[CUSTOMER][NEUTRAL] Because I, you know, I'm in menopause now and this is no joke.
[AGENT][NEUTRAL] I
[CUSTOMER][NEGATIVE] I don't wanna grow up.
[AGENT][NEUTRAL] Alright, and your email we'll send it to um [PII], is that good?
[CUSTOMER][POSITIVE] Yeah, that's perfect.
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Alright, I just sent that through, so you should see that any second now.
[AGENT][NEUTRAL] And um IT is asking if you are able to email a screenshot of the error that you're receiving, and they also recommended um that you try to re-enter your bank info. So even though it's saved, um you may need to just re-enter it and save it again.
[CUSTOMER][NEUTRAL] OK, now.
[CUSTOMER][POSITIVE] There it is. Good afternoon.
[CUSTOMER][NEUTRAL] There's my
[CUSTOMER][NEUTRAL] I don't know how, OK, I'm, I'm not, I'm dating myself, but I don't care.
[CUSTOMER][NEGATIVE] I do not know how I could take a picture with my cell phone that I can do.
[AGENT][NEUTRAL] Oh, if you could take a um a screenshot like on your computer um if you do you are you using a Windows?
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] If you, um, so on the click on go to the screen that you want to take a screenshot of and then you'll press um the Windows key shift and S at the same time.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] I don't it
[CUSTOMER][NEUTRAL] Something popped up and it says,
[AGENT][NEUTRAL] Sniffing tool?
[CUSTOMER][NEUTRAL] 10 then I
[CUSTOMER][NEUTRAL] Maybe should I put it on word?
[AGENT][NEUTRAL] Oh,
[CUSTOMER][NEUTRAL] Let's see if that'll show up.
[AGENT][NEUTRAL] Yeah, so it copied it so if you just go to create an email and then you can just paste it there.
[CUSTOMER][NEGATIVE] OK, don't save.
[CUSTOMER][NEUTRAL] So it's Windows S and what was the other one?
[AGENT][NEUTRAL] Yeah, Windows, S as in Sam, and shift.
[CUSTOMER][POSITIVE] OK, I got them right here and I'm ready to go because I'm gonna do it again.
[CUSTOMER][NEGATIVE] I'm not good. I, I'm not, I'm not.
[CUSTOMER][NEUTRAL] Tech savvy. My son always teases me.
[AGENT][NEUTRAL] No, you're fine.
[CUSTOMER][NEGATIVE] I mean, but shit.
[CUSTOMER][NEGATIVE] He was born with a damn iPad in his hands, so.
[AGENT][NEUTRAL] Yeah, that's what like I think my generation, we just grew up with technology.
[CUSTOMER][NEUTRAL] I didn't have that
[CUSTOMER][NEUTRAL] I know, right?
[CUSTOMER][NEUTRAL] OK, so now.
[CUSTOMER][NEUTRAL] I could send, I send it to the care team.
[AGENT][NEUTRAL] Yes.
[CUSTOMER][NEUTRAL] OK, let me find that there go.
[CUSTOMER][NEUTRAL] I hope I did it right.
[AGENT][NEUTRAL] And then while we're after you send that let me know and we'll see if we can um if we reenter your bank information and and save it again maybe that'll work.
[CUSTOMER][NEUTRAL] OK. I just sent it to you.
[CUSTOMER][NEUTRAL] A E R
[CUSTOMER][NEUTRAL] Alright, so now and and now I gotta go to here go to my profile.
[CUSTOMER][NEUTRAL] Delete payment information.
[CUSTOMER][NEUTRAL] And then I will do.
[CUSTOMER][NEGATIVE] It won't let me delete it.
[AGENT][NEUTRAL] Does it have like an edit button?
[CUSTOMER][NEUTRAL] Let me see if it'll let me edit it.
[CUSTOMER][NEUTRAL] Yeah, I'm gonna, I, that's what I just, I figured it out, the editing, let me do this.
[CUSTOMER][NEUTRAL] Let's see [PII].
[CUSTOMER][NEUTRAL] 6
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] And then the routing number [PII].
[CUSTOMER][NEUTRAL] 7
[CUSTOMER][NEUTRAL] I don't
[CUSTOMER][NEUTRAL] Update
[CUSTOMER][POSITIVE] OK, and made it successful.
[CUSTOMER][NEUTRAL] Um, we'll go back to my group.
[CUSTOMER][NEUTRAL] Dashboard
[CUSTOMER][NEUTRAL] Update payment
[CUSTOMER][POSITIVE] Good job.
[AGENT][NEUTRAL] And then we'll see if it'll let you submit. If not, um, I'll have to create a ticket for IT to look at it and see what's going on because this will be a new issue for.
[CUSTOMER][NEGATIVE] Oh my God. Why do, why do they have to change stuff on us?
[AGENT][NEUTRAL] I know.
[CUSTOMER][NEUTRAL] Active
[CUSTOMER][NEUTRAL] Go to group.
[CUSTOMER][NEGATIVE] I don't wanna go to broker.
[CUSTOMER][NEUTRAL] Invoicing
[CUSTOMER][NEUTRAL] Print coupon.
[CUSTOMER][NEUTRAL] I don't wanna print a coupon. I wanna.
[CUSTOMER][NEUTRAL] A
[CUSTOMER][NEUTRAL] How do I
[AGENT][NEUTRAL] Click on um like away from that like uh it should be like where it'll turn blue when you select it um but not in the like print window and like the one next to that. I wish I could see your screen so I can help you better, but let me see, see if I can pull up and see what you're seeing.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] So I get, I get that I could print that.
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Why is it that horror movies.
[AGENT][NEUTRAL] Oh
[CUSTOMER][NEGATIVE] It's not letting me um.
[CUSTOMER][NEUTRAL] Submit my invoice.
[AGENT][NEUTRAL] Let me see. I'm pulling it up now to see what's um just pulling your group up in the, um, to see what's going on with it now.
[CUSTOMER][NEUTRAL] Or pay it.
[AGENT][NEUTRAL] No open invoices submitted. Oh, you did submit it.
[CUSTOMER][NEUTRAL] It did.
[AGENT][NEUTRAL] Yeah it's showing submitted invoices so it's showing that uh you submitted it let me see.
[CUSTOMER][POSITIVE] Well, that's a good thing. I, I, I felt from
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] I don't think I did that. I think it was like a, like a.
[CUSTOMER][NEUTRAL] No, no claim, I wanna.
[CUSTOMER][NEUTRAL] Hey.
[AGENT][NEUTRAL] Yeah, it looks like you uh submitted it it says um it says it's in submitted status.
[AGENT][NEUTRAL] So it says you have no open invoices and it has um invoice 639 I think 1120 yeah is in submitted status.
[CUSTOMER][NEUTRAL] So that means I paid it, it, it was paid?
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] I don't, I don't have proof of payment. Is there any way you can email me that?
[AGENT][NEUTRAL] Yeah, let me see if I can, there's something I can send you.
[AGENT][NEUTRAL] Oh
[CUSTOMER][NEGATIVE] Oh my gosh, I can't believe that happened. I didn't get any notification.
[AGENT][NEUTRAL] Can you go back to your um dashboard or like where it says your invoices like refresh it and let me know what you see because I wanna make sure that you can see that it's in submitted status too.
[CUSTOMER][NEGATIVE] You know what I'm gonna, I'm gonna log back in because it was giving me issues.
[CUSTOMER][NEUTRAL] Oh, now it just, it, it kept me logged in.
[CUSTOMER][NEUTRAL] Let me go to my dashboard is loading.
[CUSTOMER][NEUTRAL] Oh my God, I hear the rain on the building.
[CUSTOMER][NEUTRAL] my group.
[CUSTOMER][NEUTRAL] group
[CUSTOMER][NEUTRAL] Invoicing
[AGENT][NEUTRAL] Yeah, click there.
[CUSTOMER][NEUTRAL] It's now it's showing that now it's showing the invoice there.
[AGENT][NEUTRAL] And it should be in your submitted invoices does it say?
[CUSTOMER][NEUTRAL] It doesn't say that it was submitted, it just says the invoice number, the billing amount, the amount due, the due date.
[CUSTOMER][NEUTRAL] Print coupon and then all of the employees' names.
[AGENT][NEUTRAL] OK, that's like in the that's where if you've clicked in the actual invoices in in that specific invoice, can you go back one screen, um, because it should show open invoices, submitted invoices and paid invoices. Let me know when you see that screen where it can where it shows you your paid invoices too.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] Um, I don't see that. Where would I? I'm under group details. Do I go to invoicing or employees?
[AGENT][NEUTRAL] Yeah, go to invoicing.
[CUSTOMER][NEGATIVE] Invoicing it says oh now it says no submitted invoices.
[CUSTOMER][NEUTRAL] And now
[CUSTOMER][NEUTRAL] It's not showing it's showing it under submitted invoices now?
[AGENT][NEUTRAL] Yeah, yeah, that that.
[CUSTOMER][NEUTRAL] But it's not going under.
[AGENT][NEUTRAL] Yeah, because once you've submitted it, it's just like the old the old online service center. So once you've submitted it, it goes to submitted status and then it'll take like a day or two to process an EFT, um, or ACH and then so by tomorrow or the next day it'll show in your paid invoices but if you.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Um, yeah, so if you click on that, that print coupon is basically like your receipt. Um, let me see what it looks like.
[CUSTOMER][NEUTRAL] Let me see because I gotta print that out and send that to the accountant too.
[AGENT][NEUTRAL] Well, never mind, it's not showing.
[AGENT][NEUTRAL] It's just showing
[AGENT][NEUTRAL] Page one of like an, yeah.
[CUSTOMER][NEUTRAL] An invoice
[AGENT][NEUTRAL] Um, but the fact that it's in submitted status, that's what shows that it's.
[AGENT][NEUTRAL] Processing, so by tomorrow it'll move to paid.
[CUSTOMER][NEUTRAL] OK, so I'm gonna put today's date that I paid it on today's date. I'm gonna put a little note here, check.
[CUSTOMER][NEUTRAL] Or paid status.
[CUSTOMER][POSITIVE] Here we go. You're a rock star. Thank you for helping me, my love.
[AGENT][POSITIVE] No problem, [PII] is there anything else I can help you with today?
[CUSTOMER][NEGATIVE] You're lucky you're not in [PII]. Stay dry.
[AGENT][POSITIVE] Alright, well, it was a pleasure and I hope you have a great rest of your week and I hope it's not as stressful as it was today.
[CUSTOMER][POSITIVE] You know what, I'm gonna go on YouTube and I'm gonna put on Kodak black and then I'll feel a lot better.
[CUSTOMER][NEUTRAL] I
[AGENT][POSITIVE] Alright, well, I, um, I'll talk to you uh later and hopefully you don't have any um issues with the.
[AGENT][NEUTRAL] Any more issues with the online service center and that submitted invoice should be processed by tomorrow.
[CUSTOMER][POSITIVE] Thank you so much. Have a great day, my dear.
[AGENT][NEUTRAL] You too bye.
[CUSTOMER][NEUTRAL] Bye bye.