AccountId: 011433970860
ContactId: 2b396d3b-a3e4-43b0-8682-62dc1d3e294d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 8760 ms
Total Talk Time (AGENT): 5790 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/04/2b396d3b-a3e4-43b0-8682-62dc1d3e294d_20250604T19:23_UTC.wav
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[AGENT][POSITIVE] Good afternoon. Thanks for calling APL. This is [PII]. May I help you?
[AGENT][POSITIVE] Good afternoon. Thank you for calling APL.