AccountId: 011433970860
ContactId: 2b2e8725-0103-43b1-a7a9-cc253509c897
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 13359 ms
Total Talk Time (AGENT): 6768 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/2b2e8725-0103-43b1-a7a9-cc253509c897_20250610T20:40_UTC.wav
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[AGENT][NEUTRAL] [PII] this is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII], this is [PII]. How can I help you?