AccountId: 011433970860
ContactId: 2b270164-de51-4b62-b5c5-92df080ea5a3
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18430 ms
Total Talk Time (AGENT): 4099 ms
Total Talk Time (CUSTOMER): 5379 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/04/04/2b270164-de51-4b62-b5c5-92df080ea5a3_20250404T17:48_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Thank you for calling American Public Life. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] [PII], this is [PII]. How are you today?
[CUSTOMER][NEUTRAL] It
[CUSTOMER][NEUTRAL] Are you there?
[CUSTOMER][NEUTRAL] Hello.