AccountId: 011433970860
ContactId: 2b1c20d2-65b9-4ec7-89cd-323b27de4de9
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 18819 ms
Total Talk Time (AGENT): 6588 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/22/2b1c20d2-65b9-4ec7-89cd-323b27de4de9_20250122T20:33_UTC.wav
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[AGENT][NEUTRAL] Hi, thank you for calling APL. This is [PII]. How can I help you today?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hi, this is [PII]. Can I help you?