AccountId: 011433970860
ContactId: 2b18570f-571b-4a0c-ba33-334c1fc2ac2d
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21690 ms
Total Talk Time (AGENT): 7260 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=1.3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/17/2b18570f-571b-4a0c-ba33-334c1fc2ac2d_20250217T17:32_UTC.wav
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[AGENT][NEUTRAL] Good morning. Thank you for calling APL. This is [PII]. May I help you?
[AGENT][NEUTRAL] Hello.
[AGENT][NEUTRAL] Hello.
[AGENT][POSITIVE] Good morning.