AccountId: 011433970860
ContactId: 2af5510b-453a-44ce-99eb-8095fbab7ec2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 306480 ms
Total Talk Time (AGENT): 131985 ms
Total Talk Time (CUSTOMER): 127795 ms
Interruptions: 0
Overall Sentiment: AGENT=0.2, CUSTOMER=0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/29/2af5510b-453a-44ce-99eb-8095fbab7ec2_20250529T13:08_UTC.wav
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[AGENT][NEUTRAL] We want the.
[CUSTOMER][NEUTRAL] See bueno via senor ariasurar thing of the the grouppo.
[AGENT][NEUTRAL] Mhm
[AGENT][NEUTRAL] person.
[CUSTOMER][NEUTRAL] Uh
[CUSTOMER][NEUTRAL] And it's a no, it's it's a groupo porque so travajoellerea i i pago tolo meses atra me payroll el lumero the group.
[AGENT][NEUTRAL] OK, and.
[AGENT][NEUTRAL] 4
[CUSTOMER][NEUTRAL] Uh unresos.
[CUSTOMER][NEUTRAL] See.
[AGENT][NEUTRAL] I confirm my number.
[CUSTOMER][NEUTRAL] See Dania Entertainment Center LLC.
[AGENT][POSITIVE] Perfect is a number you know.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] [PII] [PII] sloveta el grouppotengueli a mija.
[CUSTOMER][NEUTRAL] Er elcaser que la precri de doctor unit can con contra in el chest.
[CUSTOMER][NEUTRAL] Um, so mosa alugar on the on the loan me queso entogenic dolare.
[CUSTOMER][NEUTRAL] Sirido porque United Healthcare nolos.
[AGENT][NEUTRAL] OK
[CUSTOMER][NEUTRAL] This que quenoario doctor this aquearindo.
[CUSTOMER][NEUTRAL] Kepao boy directmente condu nuns sacre shamo.
[AGENT][NEUTRAL] polio telephone.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] See Claroodos this is reso cuarentinco so ocean dry this is dose jalander Florida rere veer no Cinco cuatro tereochos.
[AGENT][NEUTRAL] So you have casa.
[CUSTOMER][NEGATIVE] It's unapardamento yes dose.
[AGENT][POSITIVE] Perfect. unit in an importer electronico po.
[CUSTOMER][NEUTRAL] Veronica punto Messino Aruba, homemade bunto con.
[AGENT][NEUTRAL] Mucha gracias necess embargo.
[CUSTOMER][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] Domenico.
[AGENT][NEUTRAL] Mute.
[AGENT][NEUTRAL] As the principal reversipelepolozo.
[CUSTOMER][NEUTRAL] Exacto esto borquelosaar.
[AGENT][NEUTRAL] n.
[CUSTOMER][NEUTRAL] No porque porque this this this queta.
[CUSTOMER][NEUTRAL] Uh, que quenosario into this doctoresttapelando.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] And.
[CUSTOMER][NEUTRAL] But we posa.
[AGENT][NEUTRAL] Yeah.
[AGENT][NEUTRAL] supplemental principal.
[CUSTOMER][NEUTRAL] Mhm
[AGENT][NEUTRAL] It is the case.
[AGENT][NEGATIVE] Solamente cuz this was the sour princial prose to make no cure el prose mean to make.
[CUSTOMER][NEUTRAL] OK, OK, OK, yeah get thingokarin it thinning interveneer unit health care are correct.
[AGENT][NEUTRAL] As they used here in uh looser una explicas.
[AGENT][NEUTRAL] The cuerdo is a prose immiento conque benefici of mare clamo de lugar or medio que estaccio er olepiusposo cerseo unto oselle is a part quesca commodes.
[CUSTOMER][POSITIVE] OK, perfectolito mucha gracias gracia.
[AGENT][NEUTRAL] I.
[CUSTOMER][POSITIVE] No, no, it's mucha gratia a got you.
[AGENT][NEUTRAL] Get.