AccountId: 011433970860
ContactId: 2af08b63-db63-4e5e-8405-95c71a915bfe
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 22840 ms
Total Talk Time (AGENT): 9570 ms
Total Talk Time (CUSTOMER): 5910 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/03/2af08b63-db63-4e5e-8405-95c71a915bfe_20250303T22:20_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?
[CUSTOMER][NEUTRAL] Yes ma'am, I was being transferred to [PII] and I, our phone call got disconnected.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Alright, and we're being transferred to [PII].