AccountId: 011433970860
ContactId: 2ac26106-5a5f-4fee-b225-473978f0b379
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 5750 ms
Total Talk Time (AGENT): 4010 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/08/2ac26106-5a5f-4fee-b225-473978f0b379_20250508T18:19_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How may I help you?