AccountId: 011433970860
ContactId: 2abc85da-63e1-4e28-ad09-2b60512bc89f
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 337459 ms
Total Talk Time (AGENT): 153109 ms
Total Talk Time (CUSTOMER): 71065 ms
Interruptions: 0
Overall Sentiment: AGENT=0.1, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/06/2abc85da-63e1-4e28-ad09-2b60512bc89f_20250306T19:52_UTC.wav
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[AGENT][NEUTRAL] Oh.
[AGENT][NEGATIVE] Mali.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Hello?
[AGENT][NEUTRAL] Seemsara.
[CUSTOMER][NEUTRAL] When I say.
[AGENT][POSITIVE] The gracias [PII].
[CUSTOMER][NEUTRAL] You know.
[CUSTOMER][NEUTRAL] Give me.
[AGENT][NEUTRAL] OK, cola de la Polia for favor.
[CUSTOMER][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] Er.
[AGENT][POSITIVE] Wanna see it then we might be quite thrilled.
[AGENT][NEUTRAL] Mm tetini lata con nombreal.
[CUSTOMER][NEUTRAL] See, I see no no and they rolo.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, I abajolaargeta number of the outpatient hospital certificado.
[AGENT][NEUTRAL] Uh, do this, uh, the la Carheta de Ali.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Yeah, Balataheta of the outpatient hospital or inpatient hospital.
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] OK. Necesito one of the numerals.
[CUSTOMER][NEUTRAL] eroticinco.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Oh I think.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] S23 M L C.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Cerdocincointa cinco sincuenta res.
[CUSTOMER][NEUTRAL] C M L C A D
[AGENT][NEGATIVE] A numeral porque falta on numeral preretilo por favor.
[CUSTOMER][NEUTRAL] Say hello
[CUSTOMER][NEUTRAL] Sincoo.
[CUSTOMER][NEUTRAL] Cinco Ocho Cinco 3.
[AGENT][POSITIVE] OK, Gracias Gracias.
[AGENT][NEGATIVE] In lafamiento deport favor.
[CUSTOMER][NEUTRAL] Me Diadominointo is in taecuador.
[AGENT][NEUTRAL] Ila Alexion de la Casa.
[CUSTOMER][NEUTRAL] Einonce Norway recor Miami Garden [PII].
[AGENT][POSITIVE] OK, gracias [PII] telenooravor.
[CUSTOMER][NEUTRAL] Sier Jose do do errocincose say.
[AGENT][NEUTRAL] OK, yes.
[AGENT][NEUTRAL] OK. Is the number is [PII].
[CUSTOMER][NEUTRAL] No, er [PII].
[AGENT][NEUTRAL] OK, we checkallo matito, OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, the name was uh [PII].
[AGENT][NEUTRAL] Um
[CUSTOMER][NEUTRAL] Really?
[AGENT][NEUTRAL] It's still checking on the moment.
[AGENT][NEGATIVE] So annoy you got the tata.
[CUSTOMER][NEUTRAL] No, no my all.
[AGENT][NEUTRAL] I'm still checking on the that that me answer on the 4 hour.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, Pareque uh Oto de ebrero, a [PII] for [PII].
[AGENT][NEUTRAL] setting you on email.
[CUSTOMER][NEUTRAL] So not
[CUSTOMER][NEUTRAL] See
[AGENT][NEUTRAL] Joo mandar on a copy of for email I don't know, not the name of the email.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] [PII]
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It's [PII].
[AGENT][NEUTRAL] [PII].
[AGENT][NEUTRAL] OK, [PII] the travelers.
[AGENT][NEUTRAL] It's OK.
[AGENT][NEUTRAL] Alves necessita maso paragara la casa.
[AGENT][NEUTRAL] [PII] on a copy for email.
[AGENT][NEUTRAL] I did.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, uh, sin sisitalaargetacorreto [PII].
[AGENT][NEUTRAL] The email [PII].
[AGENT][NEUTRAL] So you can check in on those um.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] [PII].
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK. [PII] will email out [PII].
[CUSTOMER][NEUTRAL] right
[AGENT][POSITIVE] OK, I have. Thank you for that.
[CUSTOMER][NEUTRAL] No, no, no, no, no, say that yeah.
[AGENT][NEUTRAL] Signor [PII] gracias apele quepa India.
[CUSTOMER][NEUTRAL] He was, yeah.
[AGENT][NEUTRAL] Is yourself. Bye.
[CUSTOMER][NEUTRAL] Yeah