AccountId: 011433970860
ContactId: 2aacd6aa-a52b-48fa-80c6-c1314339f679
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 357029 ms
Total Talk Time (AGENT): 146037 ms
Total Talk Time (CUSTOMER): 186425 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.4, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/06/2aacd6aa-a52b-48fa-80c6-c1314339f679_20250106T18:05_UTC.wav
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[AGENT][NEUTRAL] And that's just my American public life. Ms [PII].
[CUSTOMER][NEUTRAL] [PII] to [PII] yes, the mosa contravajo.
[CUSTOMER][NEUTRAL] Itia of the la the cancer not mamograma so it's still a compos gain.
[CUSTOMER][NEUTRAL] Into man.
[AGENT][NEUTRAL] OK, you call a number [PII].
[CUSTOMER][NEUTRAL] What is
[CUSTOMER][NEUTRAL] [PII] [PII].
[AGENT][NEUTRAL] It's a.
[CUSTOMER][NEUTRAL] Like set of sin.
[AGENT][NEUTRAL] It's the number telephone.
[CUSTOMER][NEUTRAL] No, I couldn't they think those quattro quattro dress or your face.
[AGENT][NEUTRAL] May I pay verific card to directionic or electronica.
[CUSTOMER][NEUTRAL] See quince doesnse make flower dry irving tejaino roteuno immicorrele ramo de lingleti uh nolotenga of um remo inti.
[AGENT][NEUTRAL] Oh, the name of CL del Travajo.
[CUSTOMER][NEUTRAL] Earlier
[CUSTOMER][NEUTRAL] Lerroba.
[CUSTOMER][NEUTRAL] Therevina.
[AGENT][NEUTRAL] Gracias medijoque mamo gracia go through [PII].
[CUSTOMER][NEUTRAL] See, it is the it's a no no no we reporter.
[AGENT][NEUTRAL] But I think if you a pale um.
[AGENT][NEUTRAL] OK OK.
[CUSTOMER][NEUTRAL] Let's get 2 [PII] old.
[CUSTOMER][NEUTRAL] Pero make no unallatuan hoststo.
[AGENT][NEUTRAL] In [PII].
[CUSTOMER][NEUTRAL] Estrada porque mm quenolado no rona via 3d.
[CUSTOMER][NEUTRAL] You follow the proportional stapeles noses.
[AGENT][NEGATIVE] Siovira quesela reclamacion porque la ultimate que pagamos u aussto nuevedos milveitres so he so lazos and and and then los mile in ticuatro uno estapolisa.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mira, the manda don no check in a little qua qua like you.
[AGENT][NEUTRAL] Mhm. Baldos Militres uh-huh.
[AGENT][NEUTRAL] Era pal mamograma des mil res.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Ah, OK, in terms of pagan.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] No, miraccia ante aussto primero del dos mile in the cuatro que escuandodose termmio la polia is the lepomospaga is a mamo grandma the masquetina quesela reclaacion.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You comemolago.
[AGENT][NEGATIVE] So lapofaiar vasela manera mas fasilmosel deposito directo solo deposit touente bancomo cambio pero estate to viaquefalo mandalo porcorreo.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Uh-huh. And so the semando for fact they can the logos.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] And
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] Let me the window was cut.
[CUSTOMER][NEUTRAL] OK, 1 queerunna carta the the and.
[AGENT][NEUTRAL] C
[CUSTOMER][NEUTRAL] OK, OK. Now that number that fax for.
[AGENT][NEUTRAL] Mhm, I said uno Ochoiete siete.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Trese Cinco.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] Nueve cuatro dostresilla former basareosapajina the webques ah eme de mama public punto com.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Mhm.
[AGENT][NEUTRAL] I was like is a wellness so it's W A L A L A N A A S A S I ena to informacion Iva punerquenolare clamacional mamograma la fecha quetula mammogramma conos papeles regresamosesociendolares.
[CUSTOMER][NEUTRAL] OK, Mira, they can check out premefa is uno ocho.
[CUSTOMER][NEUTRAL] Treesinco no cure.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You look on our website for my alma and the [PII] right.
[AGENT][NEUTRAL] Uh, I am a, uh-huh, the mama publicbuntosi.
[CUSTOMER][POSITIVE] Hello my way on this one for myself.
[AGENT][NEUTRAL] See by it.
[AGENT][NEUTRAL] Uh-huh, via la la parte de lasalas foras la fora de wellness uh-huh Imi mareel noro de factaontado.
[CUSTOMER][NEUTRAL] I
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, OK. When the 5 is OK, so too much.
[AGENT][NEUTRAL] Semora una semana uh-huh but a processor.
[CUSTOMER][NEUTRAL] No, it's uh the lasagna, OK.
[AGENT][NEUTRAL] Oh, the alums.
[CUSTOMER][NEUTRAL] No, much. Oh, I that they got $10 aura or or it will come.
[AGENT][NEUTRAL] OK, but then when, mhm.
[AGENT][NEGATIVE] I mean sequela companiao no seal la camberona otra compania so there's el dia primero de tireno dos milveticuattro notine laturaperositol maloso mamogramas and aussto pue la reclaacorlosos.
[CUSTOMER][NEUTRAL] Ah
[CUSTOMER][NEUTRAL] See see see which is 11.
[AGENT][NEUTRAL] Mhm.
[AGENT][NEUTRAL] OK, but when the that's just be my American Public life. bye.
[CUSTOMER][NEUTRAL] Well
[CUSTOMER][NEUTRAL] I I.