AccountId: 011433970860
ContactId: 2a80c373-3ece-4e72-872e-6f476c042b54
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 475260 ms
Total Talk Time (AGENT): 167581 ms
Total Talk Time (CUSTOMER): 227719 ms
Interruptions: 1
Overall Sentiment: AGENT=-0.1, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/04/2a80c373-3ece-4e72-872e-6f476c042b54_20250304T22:08_UTC.wav
--------------------------------------------
[AGENT][NEUTRAL] Wear.
[CUSTOMER][NEUTRAL] When I have the senoritami nombres lis.
[AGENT][NEUTRAL] Is.
[CUSTOMER][NEUTRAL] Hey you think LAL insurance.
[CUSTOMER][NEUTRAL] Euro.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] And you get loos.
[CUSTOMER][NEUTRAL] Inescabelaio oral.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] MRI I will see.
[CUSTOMER][NEUTRAL] Elsegu no visa detras.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Reverse unvias leer.
[CUSTOMER][NEUTRAL] Uno de mihosa ya kuna persona.
[CUSTOMER][NEUTRAL] Injo documentoquetava in process.
[CUSTOMER][NEUTRAL] OK, the morava de sina for the normal reci check it.
[CUSTOMER][NEUTRAL] Iquiro informal.
[AGENT][NEUTRAL] Are there number of family.
[CUSTOMER][NEUTRAL] And numeral depolias.
[CUSTOMER][NEUTRAL] Cerrodos in cossiete.
[CUSTOMER][NEUTRAL] Cerrocinco sincon.
[AGENT][NEUTRAL] But yeah I telephone and cassetela jamasia.
[CUSTOMER][NEGATIVE] Reocinco [PII].
[AGENT][NEUTRAL] Can you email party verific car so um directions to electronic ento.
[CUSTOMER][NEUTRAL] OK, if I mayjoincuentaocho.
[CUSTOMER][NEUTRAL] And maybe the treaos southwest ciento sincuenta don't have any that DSCO [PII] retre uno Nuevere.
[CUSTOMER][NEUTRAL] In the core electronic West [PII].
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] It is second, um.
[AGENT][NEUTRAL] Get polite.
[AGENT][NEUTRAL] Because apoloa it can be all unreclamo but uh MRI.
[CUSTOMER][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEUTRAL] No, and unrela.
[AGENT][NEUTRAL] 120 in laboratory accident.
[CUSTOMER][NEGATIVE] No, no, no.
[CUSTOMER][NEUTRAL] No no sotrossinoliamolabora you are going a specificcommoorpore hemplochearer la gulucosa essaosai novianciendola de parabras.
[AGENT][NEUTRAL] Prevention.
[CUSTOMER][NEUTRAL] And to see that your NBA, uh-huh, yeah, your NBA lacumentacion.
[CUSTOMER][NEUTRAL] Ilachachala semana pasada pasada mejoquesivilocus.
[CUSTOMER][NEUTRAL] Quebemoraba de sin stevia las.
[AGENT][NEUTRAL] Mm
[AGENT][POSITIVE] Mhm. Correct.
[CUSTOMER][NEUTRAL] It poss sagalo via right.
[AGENT][NEUTRAL] OK, so I the email information and Cinco um.
[AGENT][NEUTRAL] Unrecoremoindia de la via estan linea parael process process uh sanjanacido process complemente.
[CUSTOMER][NEUTRAL] Ok, tacosa uh
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] El Dia Salvador.
[CUSTOMER][NEUTRAL] So,
[AGENT][NEUTRAL] Mhm
[CUSTOMER][NEUTRAL] So matologaaso.
[CUSTOMER][NEUTRAL] Um memorize the CA OSA.
[CUSTOMER][NEGATIVE] OK, yeah remadea degenerativa.
[CUSTOMER][NEUTRAL] People they say people they examine time being.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Leviancia de la.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, you think what you think what informed de laciadosia resultavo de mRI.
[CUSTOMER][NEGATIVE] Gooficient.
[CUSTOMER][NEUTRAL] Is a paciente Maria Sanche el Diaqueexaminaro Etipo examine bone density Deciadosia.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] In referidopola doctora [PII].
[CUSTOMER][NEUTRAL] Yesultai.
[AGENT][NEUTRAL] OK, I know queit downrela reclamo just solamente informacion caprese reclamo and then formulario. OK, yes to nona guarantee de pago. OK, look at factura deta contenga deno promientolo dio promiento.
[CUSTOMER][NEUTRAL] And.
[CUSTOMER][NEUTRAL] Goose.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] No, solo resultado.
[CUSTOMER][NEUTRAL] Delocase really so.
[CUSTOMER][NEUTRAL] Technical bone density exam uh they see that osa lumbarinal bar.
[CUSTOMER][NEUTRAL] It to inform on the local idea.
[AGENT][NEUTRAL] With the junto conclamo formulario um yeah pandolo processes and lebanga deouffico.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] You can look at.
[AGENT][NEUTRAL] a fact.
[CUSTOMER][NEUTRAL] Yesa Fauraabal doctor or mala.
[AGENT][NEUTRAL] Hello.
[CUSTOMER][NEUTRAL] Oh, so what the room consul in mess.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] The Portaque passing west.
[AGENT][NEGATIVE] No, no tenemos, um, polite parameterre clamo Mutere clamo conuste pueda no not polite.
[CUSTOMER][NEUTRAL] OK, and sour lo quemana lavora.
[AGENT][NEUTRAL] Correct. Tejuna factura detajada que contenalodio de ianotiohirosedimiento.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Well no diagnosico.
[CUSTOMER][NEUTRAL] Elta but you know.
[AGENT][NEUTRAL] OK, commodi bidio, uh, pen bias informac jaque ella persona caserclamonlo mire i so sufficiente isoloes and cuando you process ellegas mio siciitamo esto esto peroso deform parasiciente ok telephone biquela de gao Cello canesitamos simirrallo.
[CUSTOMER][NEUTRAL] At least the final report.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh, OK.
[CUSTOMER][POSITIVE] Yeah, correct, yeah.
[AGENT][NEUTRAL] Let's see.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] We take a month.
[AGENT][NEGATIVE] no bueno maire uh a miralo de la le lamoquetamo processpasoposa reciente um yo majonos paraffina letta semana remorauesta ok.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] OK, yeah, travajao so uh sinosa completa nolan terminal no finalliado OK.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] OK, yeah.
[CUSTOMER][NEUTRAL] I just.
[AGENT][NEUTRAL] And then you look at this, you know.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] Gracia, I don't know.
[CUSTOMER][NEUTRAL] But I was.
[AGENT][NEUTRAL] Right.