AccountId: 011433970860
ContactId: 2a7ad9c2-6316-461c-92d1-00cb9b573819
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 3759 ms
Total Talk Time (AGENT): 3759 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/06/10/2a7ad9c2-6316-461c-92d1-00cb9b573819_20250610T20:30_UTC.wav
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[AGENT][NEUTRAL] Good afternoon, thank you for calling APL. This is [PII]. How can I help you?