AccountId: 011433970860
ContactId: 2a2ac3d8-c895-42f2-bddc-4b05670f5ab0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 255339 ms
Total Talk Time (AGENT): 90312 ms
Total Talk Time (CUSTOMER): 74113 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0.1
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/06/2a2ac3d8-c895-42f2-bddc-4b05670f5ab0_20250206T17:03_UTC.wav
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[AGENT][NEUTRAL] Gracias American Public Life Min Nobres Monica Cola.
[CUSTOMER][NEUTRAL] OK one of Monica.
[AGENT][NEUTRAL] One of them.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Be well mm that's the world that uh don't think that.
[CUSTOMER][NEUTRAL] Yeah
[AGENT][NEUTRAL] Uh tino Napolitanos.
[CUSTOMER][NEUTRAL] Mhm. It's misunderstood the.
[CUSTOMER][NEUTRAL] Mm, come to.
[CUSTOMER][NEUTRAL] The Seguro.
[AGENT][NEUTRAL] OK, you'll look for the number of the police, sir.
[CUSTOMER][NEUTRAL] Uh, I go.
[CUSTOMER][POSITIVE] It's a benefit in that.
[AGENT][NEUTRAL] OK. Notiana Tajeta is an American public life or Apele.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um, no.
[AGENT][NEUTRAL] Well no socitabus Carles toollia.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Uh, pero Noventa.
[CUSTOMER][NEUTRAL] So I think when I
[CUSTOMER][NEUTRAL] That's what I say.
[AGENT][NEUTRAL] Is a number.
[CUSTOMER][NEUTRAL] Andro Marcelino.
[CUSTOMER][NEUTRAL] Rocha on the.
[AGENT][NEUTRAL] OK, no nose errove sero secinco dostres unores.
[CUSTOMER][NEUTRAL] Hm.
[AGENT][NEUTRAL] No, nouna police have um paraconse noseuro socan, um, is the quetipoturatabuscado.
[CUSTOMER][NEUTRAL] Mm go ahead.
[AGENT][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] No no.
[AGENT][NEUTRAL] No, no sallenada cones no de de serosocian.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] I.
[AGENT][NEUTRAL] See, um, but notecovertura no sotrosquetipo police tabus cando.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Is that uh.
[CUSTOMER][NEUTRAL] But.
[AGENT][NEUTRAL] OK, Seguro de de que nootro deego una carta que nostrosomola compania American public life it consumer so no no contrenada so no silla carte de nosotros so the otra compania.
[CUSTOMER][NEUTRAL] Yeah.
[AGENT][NEUTRAL] OK, you know Tartelatarjeta is an American public life.
[CUSTOMER][NEUTRAL] Mm uh.
[CUSTOMER][NEUTRAL] The
[CUSTOMER][NEUTRAL] But
[CUSTOMER][NEUTRAL] In the
[AGENT][NEUTRAL] All benefits in a card. It's a sotra compania, um, so it's a cartaaserotracovertura no escono sotrosiquerelo querele paa persona de sa comppana espanol.
[CUSTOMER][POSITIVE] some momentum.
[AGENT][NEUTRAL] See porque benefits in a car serotra companyiao sores and different seros.
[CUSTOMER][NEUTRAL] Mhm. What are you look like.
[CUSTOMER][NEUTRAL] Mm you I put a pizza or whatever.
[AGENT][NEUTRAL] See.
[AGENT][NEUTRAL] And loposaconos a verquetipopoliati a concien porque conosotros not intura.
[CUSTOMER][NEUTRAL] Mm yeah.
[AGENT][NEUTRAL] The moment momentoloa representante Carles espanol, OK.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] You are