AccountId: 011433970860
ContactId: 29f22f9a-8a9a-4663-a570-0aad81421988
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 643890 ms
Total Talk Time (AGENT): 140792 ms
Total Talk Time (CUSTOMER): 319290 ms
Interruptions: 1
Overall Sentiment: AGENT=0.3, CUSTOMER=-0.4
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/29f22f9a-8a9a-4663-a570-0aad81421988_20250131T21:04_UTC.wav
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[AGENT][NEUTRAL] We start this.
[CUSTOMER][NEUTRAL] See you.
[AGENT][POSITIVE] We're gonna start this career.
[CUSTOMER][NEUTRAL] era cuenta the medics [PII].
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Um,
[CUSTOMER][NEUTRAL] Um, no porque porque back on.
[CUSTOMER][NEUTRAL] I it uh in American public life.
[CUSTOMER][NEGATIVE] And no second photo.
[AGENT][NEUTRAL] In the end, uh.
[CUSTOMER][NEUTRAL] Holy sir.
[CUSTOMER][NEUTRAL] Theodos erro cuatro.
[CUSTOMER][NEUTRAL] N Ocho Cerrodos.
[AGENT][NEUTRAL] Cerrado crocuatro cerrocho.
[CUSTOMER][NEUTRAL] So of those.
[AGENT][NEUTRAL] Microdos cuatro.
[AGENT][NEUTRAL] Cerroocho noos.
[CUSTOMER][NEUTRAL] Did he get
[CUSTOMER][NEUTRAL] No, no, no, no, cerrodos erro cuatro Nerve ocho.
[CUSTOMER][NEUTRAL] Cerrodos.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] Reinaldo Lassa.
[AGENT][NEUTRAL] OK, senoras ports of direction no telephone electronic policia.
[CUSTOMER][NEUTRAL] Cientocinco so Cinco soto this Miami, Florida recurecero.
[CUSTOMER][NEUTRAL] Jose reocinco ray LMS rose a ya.com.
[AGENT][NEUTRAL] Which is in a gracias for your reserviio decasolia or the remolo.
[CUSTOMER][NEUTRAL] Yeah I get that.
[CUSTOMER][NEUTRAL] And it's uh you say.
[CUSTOMER][NEUTRAL] Policy number with me.
[CUSTOMER][NEUTRAL] Yeah.
[CUSTOMER][NEUTRAL] OK so.
[CUSTOMER][NEUTRAL] El ultimorecla de lao basal dia dim.
[CUSTOMER][NEUTRAL] So
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] And concio medical correct.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] The rosy, uh, no, no, no, no, el el rese nero rese nero see like er.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] Indian.
[CUSTOMER][NEUTRAL] And
[AGENT][NEUTRAL] See.
[CUSTOMER][NEUTRAL] The claim number I will claim number it's res cinco cinco dostres unoerro.
[AGENT][POSITIVE] Mucha gracias for information per OK, just it was scando and the glamo paraiso loqueo perfect. See and effects are glamo for process quierolos in [PII] the video so polioubreel copago de la via alaicina sela.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] No, no, it's not, it's, you know, you know, it's onlycopago de visita.
[AGENT][NEUTRAL] It's a simoo law or a doctorlo Westi and a sister and clamores no.
[CUSTOMER][NEGATIVE] No, no, no, no, no, no.
[CUSTOMER][NEUTRAL] Uh, um, I don't know, uh.
[CUSTOMER][NEUTRAL] I'm around the cost of say no nope pa palante pa palante because you know it to not.
[CUSTOMER][NEUTRAL] Um.
[CUSTOMER][NEUTRAL] I think the dose the sieembree you don't think of much huh.
[CUSTOMER][NEUTRAL] And LDC says CM.
[CUSTOMER][NEUTRAL] And here things be deliverable sir.
[CUSTOMER][NEUTRAL] Ah.
[AGENT][NEUTRAL] It's a lemo mandola doctora [PII] uh.
[CUSTOMER][POSITIVE] I know, it's a way, it's a genos it's a way.
[CUSTOMER][NEUTRAL] SNO
[AGENT][NEUTRAL] OK.
[CUSTOMER][POSITIVE] Clean clean process.
[CUSTOMER][NEGATIVE] And no, it's annoying.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] It is sciento noain sins and.
[AGENT][NEUTRAL] Is this la parte de paellaparel total de la uin.
[CUSTOMER][NEUTRAL] Well, a part.
[AGENT][NEUTRAL] OK, la la fecha and a scimento medical sor Lazaro.
[CUSTOMER][NEUTRAL] Uh, well, Cigna.
[CUSTOMER][NEGATIVE] And metal queue.
[AGENT][NEUTRAL] OK
[AGENT][NEUTRAL] Those are OK. Omaha isa.
[AGENT][NEUTRAL] And also intro noing system.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] What was see it get to is now claim number OK, claim number I get the lotto yeah is a lots.
[CUSTOMER][NEUTRAL] OK, your thing to say.
[CUSTOMER][POSITIVE] It is all right.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] The pores are a claim.
[CUSTOMER][NEUTRAL] Yeah, I keep that yeah there is.
[AGENT][NEUTRAL] Uh-huh.
[CUSTOMER][NEUTRAL] I you hit there and so you know the lots of stuff.
[CUSTOMER][NEUTRAL] You know listening now. I can listen now play no listen now.
[CUSTOMER][NEUTRAL] Bill [PII], I will see him again.
[CUSTOMER][NEUTRAL] The quilo cargo, the office busy are not covered by the above, uh, you visit the king busy now.
[CUSTOMER][NEUTRAL] To know.
[CUSTOMER][NEUTRAL] Hi [PII] [PII].
[CUSTOMER][NEUTRAL] This is about.
[CUSTOMER][NEUTRAL] you know but is it now.
[CUSTOMER][NEUTRAL] Uh.
[CUSTOMER][NEUTRAL] I come with the club.
[CUSTOMER][NEUTRAL] I well and then.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Memo.
[AGENT][NEUTRAL] Basan sand dosere no operation in cla and systems.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] ***.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEGATIVE] No, no, no, no, no, no, not that.
[CUSTOMER][NEGATIVE] I'm a single man those shit.
[CUSTOMER][NEUTRAL] One.
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] Mm
[CUSTOMER][NEUTRAL] Yeah
[CUSTOMER][NEUTRAL] No.
[CUSTOMER][NEGATIVE] No, it, it's a clown it it's a tea mentira.
[CUSTOMER][NEUTRAL] And peal.
[CUSTOMER][NEUTRAL] We don't.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEGATIVE] Because I won't.
[AGENT][NEUTRAL] No.
[CUSTOMER][NEUTRAL] And
[CUSTOMER][NEUTRAL] They un momento yeah there's a er er no er they may they me it to you oker may it it yet.
[AGENT][NEUTRAL] Take love.
[AGENT][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] OK, sorry, [PII].
[AGENT][NEUTRAL] The.
[CUSTOMER][NEUTRAL] He was.