AccountId: 011433970860
ContactId: 29ea4168-e702-421e-846c-2340f6ed433c
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 4409 ms
Total Talk Time (AGENT): 4409 ms
Total Talk Time (CUSTOMER): 1070 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/02/18/29ea4168-e702-421e-846c-2340f6ed433c_20250218T19:04_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling American Public Life. This is [PII]. How may I assist you?
[CUSTOMER][NEUTRAL] On a bike.