AccountId: 011433970860
ContactId: 29e3157e-3bf1-4f82-a1cf-f0a5955e9ad2
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 1018 ms
Total Talk Time (AGENT): 868 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=5, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/05/29e3157e-3bf1-4f82-a1cf-f0a5955e9ad2_20250305T15:29_UTC.wav
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[AGENT][POSITIVE] Good.