AccountId: 011433970860
ContactId: 29acbbe5-b147-4ea2-b292-89b86d78384a
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 238500 ms
Total Talk Time (AGENT): 142422 ms
Total Talk Time (CUSTOMER): 65769 ms
Interruptions: 0
Overall Sentiment: AGENT=0.4, CUSTOMER=-0.2
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/06/29acbbe5-b147-4ea2-b292-89b86d78384a_20250306T21:36_UTC.wav
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[AGENT][POSITIVE] We want to start this.
[CUSTOMER][NEUTRAL] When I set up in [PII] here.
[AGENT][POSITIVE] We're gonna serve this here I'm here I'm gonna.
[CUSTOMER][NEUTRAL] You know this came yeah I mean [PII] I don't know I see those numbers can be.
[AGENT][NEUTRAL] in the moment.
[CUSTOMER][NEGATIVE] One laquetenia la cambiolaquetengas perros sincuenta esentare.
[AGENT][NEUTRAL] Uh-huh.
[AGENT][NEUTRAL] P.
[AGENT][NEUTRAL] OK.
[AGENT][NEUTRAL] [PII] me here so you know I'm here to sit to verification system let me confirm maim and telephone.
[CUSTOMER][NEUTRAL] [PII].
[AGENT][NEUTRAL] No sits in import re electronico sociopoli.
[CUSTOMER][NEUTRAL] Um, [PII] to come.
[AGENT][NEUTRAL] Which is immigration for verification information.
[AGENT][NEUTRAL] You want to understand the other is amano porque violadaea aido restra or a restaurant here no poliavia cambia that's correct.
[CUSTOMER][NEUTRAL] Mhm.
[CUSTOMER][NEUTRAL] Losing your before.
[AGENT][NEUTRAL] OK, [PII] memo health care information.
[CUSTOMER][NEUTRAL] Mm.
[AGENT][NEUTRAL] I say cuanto say it's just the via is the policea erdote of all the poliasio sorrado you know I'm here.
[CUSTOMER][NEUTRAL] Um, I like, oh, now in a moment.
[AGENT][NEUTRAL] OK, uh, was this a fortunavia novecambio and and informacion.
[CUSTOMER][NEUTRAL] [PII] activa.
[AGENT][NEUTRAL] To activue cirque tomos er corroformerloer campionoelopo er gusta nodes just the manana or alveosols paraversier.
[CUSTOMER][NEUTRAL] Mm
[AGENT][NEUTRAL] Eat deaambia.
[CUSTOMER][NEUTRAL] Mm.
[CUSTOMER][NEUTRAL] OK, so that's the polo.
[CUSTOMER][NEUTRAL] The police at Cambia or C is in their business.
[AGENT][NEUTRAL] Sisy cambio and as beneficio sis solamente que desectivo logos at any corrective er pologener no sino cambio and not sin sinos porque cambio a cambiaddo er as the beneficios beneficios or areal and and apoli and it's a and it's a caso see a a cambia.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Sysouno de solamente quiso reactivapolisa er pologeneral no.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] Pero de tos for mass bayama samos el monopobuliform.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Oh when when I want like preunta.
[AGENT][NEUTRAL] Do you hear me?
[CUSTOMER][NEUTRAL] It's person.
[AGENT][NEUTRAL] Uh memo esta solamente [PII] was the company was a slos last person.
[CUSTOMER][NEUTRAL] OK, OK, we don't want your glasses.
[AGENT][NEUTRAL] I'll go the other way.
[CUSTOMER][NEUTRAL] No, yes, it's check it out.
[AGENT][NEGATIVE] Get away.
[CUSTOMER][NEUTRAL] Do what I said.