AccountId: 011433970860
ContactId: 29aa94ec-7731-4bd8-bdfe-73f682c3c1ca
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 137630 ms
Total Talk Time (AGENT): 41420 ms
Total Talk Time (CUSTOMER): 49291 ms
Interruptions: 0
Overall Sentiment: AGENT=-0.4, CUSTOMER=-1.3
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/05/30/29aa94ec-7731-4bd8-bdfe-73f682c3c1ca_20250530T16:01_UTC.wav
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[AGENT][NEUTRAL] That's actually my American Public Life. My name's [PII].
[CUSTOMER][NEUTRAL] Ola [PII].
[AGENT][NEUTRAL] the telephone.
[CUSTOMER][NEGATIVE] Pardon them.
[AGENT][NEUTRAL] So number telephone.
[CUSTOMER][NEGATIVE] Tresin to dress it and we we just oh no no no.
[AGENT][NEUTRAL] You know 45.
[CUSTOMER][NEUTRAL] See
[CUSTOMER][NEGATIVE] Man no no the quadro don't go to you.
[AGENT][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Lapoliarientes errodos do uno say cinco erono.
[AGENT][NEUTRAL] In a favor if you can.
[CUSTOMER][NEUTRAL] In
[CUSTOMER][NEUTRAL] Matthew er la peo la fechanaimes Milcinco.
[AGENT][NEUTRAL] Menelalia taxi.
[CUSTOMER][NEUTRAL] See, is.
[AGENT][NEUTRAL] Telapoliaativa de aguto primerodoso.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEGATIVE] No posses querereclamo is a polia no cure consulta medi no mas prosedimientos and nosina del medico.
[CUSTOMER][NEUTRAL] OK, 10 maximal recorder.
[AGENT][NEUTRAL] Soletaciolares.
[CUSTOMER][NEUTRAL] me.
[AGENT][NEUTRAL] Not the number of the.
[CUSTOMER][NEUTRAL] OK.
[AGENT][NEUTRAL] The employment data to my American public right.
[CUSTOMER][NEUTRAL] I