AccountId: 011433970860
ContactId: 2984d8d5-9842-4a9a-bb8a-2f764a68a0b0
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 21120 ms
Total Talk Time (AGENT): 9238 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/02/2984d8d5-9842-4a9a-bb8a-2f764a68a0b0_20250102T15:29_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling APL. This is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII], this is [PII]. How can I help you?
[AGENT][NEUTRAL] [PII] is there anybody there?