AccountId: 011433970860
ContactId: 2981b379-f6ce-49ff-b75e-8d856a0e7261
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 31250 ms
Total Talk Time (AGENT): 10240 ms
Total Talk Time (CUSTOMER): 0 ms
Interruptions: 0
Overall Sentiment: AGENT=3, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/31/2981b379-f6ce-49ff-b75e-8d856a0e7261_20250131T14:46_UTC.wav
--------------------------------------------
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][POSITIVE] Good morning. Thank you for calling APL. My name is [PII]. How may I help you?
[AGENT][NEUTRAL] Hello?
[AGENT][NEUTRAL] Hello.