AccountId: 011433970860
ContactId: 2965e3da-f846-40dc-a205-6fc86b7344e4
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 43240 ms
Total Talk Time (AGENT): 18721 ms
Total Talk Time (CUSTOMER): 18799 ms
Interruptions: 1
Overall Sentiment: AGENT=1.7, CUSTOMER=0.7
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/03/27/2965e3da-f846-40dc-a205-6fc86b7344e4_20250327T15:06_UTC.wav
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[AGENT][NEUTRAL] Thank you for calling ATL. This is [PII]. How can I help you?
[CUSTOMER][NEUTRAL] I.
[CUSTOMER][NEUTRAL] Hi, my name is [PII]. Uh, I'm trying to get in touch with [PII] if she's available.
[AGENT][NEUTRAL] OK, well, let me take a look here, [PII], let me see.
[CUSTOMER][NEUTRAL] Only because she and I have been dialoguing about an issue.
[AGENT][POSITIVE] Yeah, no, not a problem.
[AGENT][NEUTRAL] Um, looks like [PII] is shown out of office, so she may not be in today.
[CUSTOMER][NEUTRAL] OK.
[CUSTOMER][NEUTRAL] Um, OK, I'll see if she responds to my email tomorrow then.
[AGENT][NEUTRAL] OK, [PII].
[CUSTOMER][POSITIVE] OK. Thank you. Thank you.
[AGENT][POSITIVE] Yeah, not a problem. Take care bye bye.
[CUSTOMER][NEUTRAL] But.