AccountId: 011433970860
ContactId: 29615127-aad5-4d32-abe9-7040a76b35c5
Channel: VOICE
LanguageCode: en-US
Total Conversation Duration: 19389 ms
Total Talk Time (AGENT): 0 ms
Total Talk Time (CUSTOMER): 638 ms
Interruptions: 0
Overall Sentiment: AGENT=0, CUSTOMER=0
Redaction Types: PII
Input Audio S3: s3://apl-connect-contactcenter-data-prod/connect/apl-prod/CallRecordings/2025/01/22/29615127-aad5-4d32-abe9-7040a76b35c5_20250122T15:34_UTC.wav
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[CUSTOMER][NEUTRAL] Oh.